Operations Manager

Position Summary

The Garage General Manager is responsible for managing daily operations. The Manager must always aim to exceed the expectations of the client, visitors and guests. The Manager must ensure that all team members are exceeding expectations.

The Manager will lead by example through the following ways:

1. Provide tremendous support for VPNE team 
2. Coaching with kindness
3. Professionalism and Integrity
4. Sharp appearance
5. Strong organization and work ethic
6. Excellent communication
7. Availability
8. Team Leadership
9. Collaboration with client(s)

Responsibilities

Essential Functions may include, but are not limited to:

Garage Operations

• • Culture of Safety
  • Service = Impressive team members and Proactive Ambassador operation
  • Appearance of Team and Cleanliness of Garage
  • Exceptional Customer Service! We are All Ambassadors!
  • Garage Staffing Schedule
    1. Manage Garage Staff Scheduling & Timesheets, and position coverage daily and per week
    2. Manage and oversee events including ball games and onsite events
• Other projects and assignments as business dictates

Staff Management:

• • Recruit, train, and supervise and support staff.
  • Conduct performance evaluations and provide ongoing coaching and feedback.
  • Foster a positive and collaborative work environment.
  • Ensures prompt investigation and resolution of complaints and incidents as relates to service delivery and in compliance with VPNE and client’s policy
  • Partner with Human Resources to ensure various policies, procedures, laws, standards and government regulations are being correctly implemented

Garage Revenue Control

• • Ensure proper revenue handling procedures (Office Safes, Pay Station and Parking management system )
  • Ensure proper Exception & Pulse Log procedures
  • Perform routine  garage revenue / integrity audits, including with appropriate revenue manager
  • Adhering to VPNE’s Revenue Controls Policy

Parking Equipment and Facilities Problems or Improvements.

• • Upkeep and observation, troubleshooting and maintenance, and reporting to Management and Client
  • Propose necessary upgraded and system enhancements
  • Maintain 5 year capital planning plan
  • Manage repairs and work orders as necessary with onsite client contacts and or outside vendor to ensure full facility functionality is always at optimal levels
  • Timely reporting of problems

Budgets/ Reporting

• • Client monthly reports  & Client packages
  • Daily DCR & Deposit Log
  • Monthly DCR reconciliations 
  • Monthly Validations Report to Client- detailed logs for voucher distributions and orders
  • Produce annual budgets and adhering to budget
  •  Ad Hoc reports

Client

• • Understand “Client’s Definition of Success,” deliver it and present it in very impressive manner
  • Building relationships with onsite client customers, Vendors and overall hospital community we serve with the outmost professionalism and care

Team Culture

• • Lead a positive, encouraging and supportive culture  and work environment where people are clearly cared for and developed for growth opportunities within VPNE
  • Develop leadership skills to promote advancement opportunities for teams and overall success of the operations/ customers and clients alike

Major Challenges:

• Problem-solving
• Difficult customer
• Conflicts among team members
• Patience

Qualifications

• Flexibility to manage and support events and special functions including Red Sox games
• Ability to organize and prioritize work.
• 5 years of direct staff management experience, service industry preferred
• 5 years of revenue control experience with a retail bank, cashiers & multiple points of service
• Experience with DataPark Parking Software
• Experience with parking gate and loop systems
• Ability to effectively communicate with client and VPNE management
• Be able to drive operational, marketing and financial strategies to ensure maximum service and profitability
• Ability to effectively communicate with a wide range of employees, as well as motivate and provide constructive feedback
• Computer literate including Word, Excel, and Outlook and ability to quickly learn new software
• Capable of handling a range of employee relations issues and follow progressive steps of discipline
• Function independently within company guidelines

• Must be proactive, customer focused and responsive

• Excellent Driver with Active Driver’s License

• Bachelor's degree in Business Administration or equivalent experience in related field preferred 

Certification, Registration, or Licensure required by the Job

Valid Driver’s License

Benefits:

• Paid weekly
• Medical, Dental, Vision
• 401K with company match
• Discount programs
• Short-term disability
• Accident insurance
• Life insurance

VPNE is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. We are the parking and transportation business partnered to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business.  Our team members are energetic, friendly, and proactive in helping VPNE build its brand.

Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of team members who are spirited, driven, and diverse?

If so, park yourself at VPNE. We are a recognized leader in the hospitality industry, looking for people like you to help us drive our clients' business and build their brand. Apply today to jump-start your future!

VPNE is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.