Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the supervision of a licensed clinician, the Ophthalmic Assistant supports the delivery of high-quality eye care in an outpatient clinic. This role combines hands-on patient care, clinical testing, ophthalmic procedures, and administrative responsibilities to help ensure a smooth and positive patient experience.

Does this position require Patient Care?
Yes

Essential Functions
-Perform a variety of vision and ocular tests, imaging, and assessments to prepare patients for comprehensive eye examinations.
-Identify and administer diagnostic eye drops as directed by the clinician and in accordance with established protocols.
-Assist the ophthalmologist with minor in-office procedures, including injections and cryotherapy, under appropriate supervision and direction.
-Maintain exam rooms with adequate medical and ophthalmic supplies.
-Measure and document vital signs as directed for procedures and other clinical needs.
-Clean, calibrate, and perform basic maintenance of ophthalmic equipment in accordance with manufacturer guidelines and infection control standards.
-Properly handle, store, and transport specimens, instruments, and medications according to established procedures.
-Support administrative functions, including patient call triage and in-basket management, as assigned.
-Provide cross-coverage at other ophthalmology services and locations as needed.
-Follow hospital policies and procedures, applicable federal, state, and local regulations, and Joint Commission standards.

Qualifications

Education

High School Diploma or equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

None required.

Experience

Previous experience in an ophthalmic or healthcare setting preferred.
0–1 year of experience preferred.

Knowledge, Skills & Abilities

Basic knowledge of medical terminology, or the ability to learn and apply medical terminology in the clinical setting.
Strong interpersonal and customer service skills, with the ability to interact professionally and compassionately with patients and families.
Ability to provide age-appropriate care and support based on patients’ developmental, mental, and physical needs.
Strong written and verbal communication skills.
Ability to prioritize tasks, adapt to changing needs, and remain organized in a fast-paced, high-volume clinic environment.
Ability to work independently while collaborating effectively with physicians, clinicians, and other members of the care team.
Strong problem-solving and critical-thinking skills, with the ability to make appropriate decisions within the scope of the role.
Proficiency with computers and Microsoft Office Suite, or the ability to learn new systems and technology.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

800 Huntington Avenue

Scheduled Weekly Hours

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Learn more about this Employer on their Career Site

Ophthalmic Assistant - Longwood