Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Ophthalmic Assistant supports patients and families throughout their visit in the outpatient ophthalmology clinic. Working as part of the care team, this role performs clinical testing, documents patient information, supports patient flow, and helps ensure patients receive safe, efficient, and compassionate care.

Does this position require Patient Care?
Yes

Essential Functions
-Prepare patients for visual field testing and other ophthalmic assessments.
-Obtain and document patient history, current eye medications, medical history, and chief eye concerns in the health record.
-Perform color vision, glare, and brightness testing as appropriate.
-Support an efficient patient flow by coordinating testing and adjusting the sequence of activities based on patient needs and physician direction.
-Adjust testing and patient care activities based on patient responses and condition, within the scope of the role and established protocols.
-Follow infection prevention and control policies and procedures to promote a safe environment for patients, families, and staff.
-Maintain accurate and timely documentation in the patient health record.
-Follow professional standards, organizational policies and procedures, and applicable federal, state, and local requirements, including Joint Commission standards.
-Provide respectful, patient-centered support to patients and families throughout their visit.

Qualifications

Education

High School Diploma or equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

None required.

Experience

Previous experience in an ophthalmic or healthcare-related setting preferred.
0–1 year of experience preferred.

Knowledge, Skills & Abilities

Basic knowledge of medical terminology.
Strong patient and customer service skills, with the ability to create a welcoming and professional experience for patients and families.
Ability to understand and follow verbal and written instructions accurately.
Ability to work effectively with others and adjust to changing needs and priorities in a clinical environment.
Self-motivated and goal-oriented, with the ability to remain positive and productive when navigating challenges.
Strong problem-solving and critical-thinking skills.
Proficiency with Microsoft Office Suite and Adobe Acrobat DC, or the ability to learn and use new technology effectively.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

243-245 Charles Street

Scheduled Weekly Hours

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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