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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

Under the direction of a staff pharmacist and/or pharmacy leadership team, the Certified Pharmacy Technician III performs advanced technical and operational duties to support safe, timely pharmacy services and medication distribution in compliance with departmental procedures and applicable state and federal regulations. The technician prepares, packages, labels, and distributes medications and supplies; supports inventory control and storage standards; documents work in pharmacy information systems; completes quality/safety checks (including storage audits) and escalates discrepancies; and handles controlled substances per policy. The role also monitors daily operations for process compliance and supports onboarding and technical training, including site-specific documentation and competency tracking.

Does this position require Patient Care?

No

Essential Functions

Under the direction of a staff pharmacist and/or pharmacy leadership team, follow established policies and procedures to perform a variety of routine support tasks that are integral to the operation of the pharmacy department.
Familiarity with pharmacy practice settings, legal requirements and limitations, prescription information and calculations, drug identification and generic equivalents, drug manufacturing, packaging and labeling information, and proper drug handling and storage practices.
Responsible for supporting the operations of the pharmacy and ensuring the safe and efficient delivery of medications and healthcare products.
Utilizes area-specific technology, including, but not limited to, robotics, automation, software, equipment, and information systems.
Demonstrates professionalism and effectively communicates with patients and caregivers to gather information and/or triage inquiries.
Audits medication storage areas utilizing data collection tools, if applicable.
Handles and prepares all controlled substances in accordance with state and federal regulations.
Responsible for assisting with the training of junior pharmacy technician and trainee team members.
Understands the complex medication needs of patients and coordinates with pharmacy and medical/nursing staff to meet those needs while providing extraordinary service, if applicable.
Assists with the organization of the pharmacy's inventory and operational flow.
Assists with preparing daily work reports, conducting safety and quality assurance audits, and participating in inventory management and control, if applicable.
Monitors overall performance to ensure compliance with regulatory and organizational policies, practices, and approved pharmaceutical processes.
Assists managers and supervisors with plans following audit results, identifying opportunities for process improvement efforts, facility changes, or additional employee education, if applicable.
Responsible for the coordination of onboarding and training new employees, including managing site-specific documentation and performing competency assessments.

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Pharmacy Technician [State License] required

Pharmacy Technician Certification [CPhT] - Pharmacy Technician Certification Board (PTCB) required

Experience
Experience as a pharmacy technician, preferably in a healthcare or retail pharmacy setting 3-5 years required

Knowledge, Skills and Abilities
- Ability to read, interpret, and follow verbal and written instructions, including department policies and procedures
- Understand HIPAA privacy rules and will use discretion handling patient related information
- Ability to adhere to safety requirements for handling non-hazardous and hazardous medications in accordance with organizational policies and regulatory requirements
- Proficient with math calculations associated with assigned responsibilities
- Ability to distinguish routine functions from those requiring a pharmacist's professional judgment
- Ability to work with sustained attention and care on routine, repetitive tasks
- Knowledge and ability to handle controlled substances in accordance with state regulations
- Multitask and prioritize tasks under time constraints. Organize and maintain efficient work areas
- Command of area-specific technology, including, but not limited to , robotics, automation, software, equipment, and information systems
- Consistently demonstrate initiative and self-motivation to complete work with minimal supervision

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

75 Francis Street

Scheduled Weekly Hours

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$23.93 - $33.37/Hourly

Grade

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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