Premium Club Manager, TD Garden

Delaware North Sportservice is searching for a Premium Club Manager to join our team at TD Garden in Boston, Massachusetts. As a Premium Club Manager, you will oversee the operations of the clubs department at TD Garden on event days, providing a memorable experience for our guests.

The ideal candidate is a hands-on leader with a passion for hospitality, strong operational knowledge, and the ability to thrive in a fast-paced event environment.

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

• Oversee premium buffet service, concessions dining, bars, in-seat service, and special events.
• Hire, lead, coach, and develop supervisors and food and beverage service staff.
• Provide ongoing coaching and performance feedback to team members
• Schedule, coordinate, and supervise club food and beverage operations on event days
• Collaborate with front and back-of-house management to ensure smooth and successful event execution
• Assist with menu rollouts and operational initiatives.
• Manage guest relations and uphold quality assurance standards
• Ensure compliance with federal, state, local, and company regulations (alcohol service, OSHA, payroll, employment laws)
• Prepare monthly projections and maintain effective systems for cash handling, inventory, and payroll

• Minimum of three years' hospitality management experience required, preferably in a high-volume setting
• Strong managerial and leading ability
• Experience with inventory, cost control, and purchasing required
• Financial management accountability and budgeting experience required
• Ability to analyze data and make decisions independently
• Ability to work evenings, weekends, and holidays
• No degree required