Benefits:

Competitive salary

Location
Everett, Massachusetts (Hybrid)

Experience Level

Mid-Senior Level (5+ Years QA Experience)

Position Overview

The QA Analyst will support and maintain Background Record Check (BRC) applications by performing functional testing, production support, workflow analysis, and quality assurance activities. This role works closely with application teams, Contact Center staff, and BRC business users to ensure application reliability, data integrity, and a high-quality user experience.

The ideal candidate possesses strong SQL skills, hands-on testing experience, familiarity with test management tools such as Jira and Xray, and the ability to analyze complex workflows while recommending process and system improvements.

Key Responsibilities

Quality Assurance & Testing

Develop, execute, and maintain test plans, test cases, and test scripts.
Perform functional, regression, integration, system, and user acceptance testing.
Validate application functionality against business and technical requirements.
Ensure systems meet established quality standards and acceptance criteria.
Create and maintain testing documentation and test evidence.

Test Data Management

Design and create complex test datasets to support application testing scenarios.
Validate data quality, accuracy, and integrity.
Ensure test environments support comprehensive business process validation.

Production Support & Issue Resolution

Support production applications and troubleshoot reported issues.
Assist Contact Center and BRC staff with application-related problems.
Investigate defects and collaborate with development teams on resolution.
Monitor production issues and verify corrective actions.

Workflow Analysis & Process Improvement

Analyze existing business workflows and application processes.
Identify gaps, inefficiencies, and improvement opportunities.
Develop recommendations for enhanced system functionality and performance.
Assist with future-state process and system design initiatives.

Collaboration & Stakeholder Support

Work closely with:
- Application Development Teams
- Business Users
- Contact Center Staff
- Product Owners
- Technical Support Teams
Participate in requirements reviews and solution discussions.
Communicate testing results, risks, and recommendations effectively.

Test Management & Documentation

Utilize Jira and Xray to manage:
- Test Cases
- Test Execution Cycles
- Defect Tracking
- Requirements Traceability
Maintain testing metrics, status reports, and quality dashboards.
Document procedures, findings, and quality assurance standards.

Required Qualifications

5+ years of Quality Assurance and Software Testing experience.
Strong experience with:
- Functional Testing
- Regression Testing
- Integration Testing
- User Acceptance Testing (UAT)
Strong SQL skills for data validation and analysis.
Experience creating and managing complex test data.
Experience with Jira and Xray.
Understanding of defect management and test lifecycle processes.
Strong analytical and troubleshooting skills.
Experience supporting production applications.
Excellent verbal and written communication skills.
Experience working closely with business and technical teams.

Preferred Qualifications

Experience with automated testing tools and methodologies.
Experience supporting government or regulated applications.
Experience with background screening, compliance, or case management systems.
Experience with application production support and incident management.
Knowledge of SDLC, Agile, and QA best practices.

Core Skills

Quality Assurance Testing
Functional Testing
Regression Testing
Integration Testing
User Acceptance Testing (UAT)
SQL Query Development
Data Validation
Test Data Creation
Jira
Xray Test Management
Defect Tracking
Production Support
Workflow Analysis
Root Cause Analysis
Business Process Improvement
Requirements Validation
Quality Metrics & Reporting
Application Support

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