Sales Administrator

Job DetailsJob Location: Courtyard Boston - Boston, MA 02114Education Level: High SchoolSalary Range: $33.98 - $33.98 HourlyWe are exceptionally managed by Fontainebleau Development. Our Courtyard property features a modern, sophisticated design that marries our urban location with a tranquil energy. With 14-stories, 220 rooms, 2500 sq. ft. of meeting space & "The Bistro" restaurant, we are offering an opportunity for a Sales Coordinator. Just a short commute away, we are conveniently located within close proximity to Boston’s North Station and all major highways. Position Overview: The Courtyard Boston Downtown North Station is looking for a motivated professional who is ready to be an integral member of a sales operation in a lively, energetic sales office.  This is an ideal and exciting first step for an individual who wants to gain sales experience, while also being exposed to a fast paced hotel operation.    Essential Job Functions: Assists the Sales Team with day of coordination, and execution for groups, meetings and events. Liaison between group contact and operations team as needed Assists Sales Management in all administrative aspects such as maintaining office supply inventory, folder management, banquet signage, etc. Reports all actuals and confirm status of groups after check-out Oversees and manages individual requests for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction Manages the hotel amenity program.  Maintains amenity inventory and assists management Team with amenity requests Completes and distributes accurate Weekly Reports and Event Calendar Assists with preparation and execution of hotel site inspections including the preparation of sales kits Assists Banquet team with the execution of on-site events both during and outside of standard workday Executes and Distributes both Banquet Event Orders and Group Resumes as needed and/or as assigned by Sales Management Maintains accurate understanding of hotel offerings in order to promptly respond to requests for information on hotel facilities and menus Politely and professionally converses with clients. Respond to inquiries with accurate information and record in all relevant files Completes qualifying information sheets and distribute to sales manager Answers incoming sales calls, forwarding calls to appropriate person and assisting caller in resolving questions, using courteous and appropriate communication skills at all times Maintains filing system in accordance with department standards Possesses a creative aptitude and strong organizational skills The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description QualificationsQualifications, Job knowledge, Experience, Skills, Abilities: High school diploma required or equivalent combination of education and experience Bachelor’s degree in hospitality or related field strongly preferred At least 1 year of progressive experience in a hotel or related field preferred Previous experience with Fosse and Delphi preferred Flexible and long hours sometimes required Must be able to multitask and prioritize departmental functions to meet deadlines Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag Familiar with common computer software programs; ability to learn new computer software programs (Microsoft systems) Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary Must be able to cross-train in other hotel related areas Must be able to maintain confidentiality of information Must be able to show initiative, including anticipating guest or operational needs Perform other duties as requested by management Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to communicate, verbally and in writing, effectively with guests and co-workers; respond to guest requests, with high level of patience, diplomacy and tact strong organizational skills with attention to detail