Sales Coordinator

Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Overview

Step into the future of hospitality at The Atlas Hotel. 

The Atlas, Boston’s first-of-its-kind hotel, is where local connection meets global inspiration, and hospitality intersects with thought leadership. 

Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration—where every day is a first. 

The Sales Coordinator is responsible for clerical, administrative, marketing materials, and other duties to assist in the smooth operation of Sales/Catering. He/she is also responsible for providing attentive, courteous and efficient service to all guests. 

Responsibilities

• Answer telephone and email messages. Respond accordingly. 

• Open and distribute mail. 

• Maintain and stay abreast of the latest computer programs/innovations (as applicable). 

• Filing of all pertinent correspondence in a timely manner. 

• Type all correspondence pertaining to department. 

• Maintain adequate inventory of office supplies. 

• Responsible for the smooth operation of the office. 

• Type and distribute meeting minutes. 

• Maintain trace file as needed. 

• Prepare Banquet Event Orders (BEOs) as per client needs. 

• Assist in copying, faxing, and mailing. 

• Greet guests and clients when necessary. 

• Attend meetings/training as required by management. 

Qualifications

• College course work in related field helpful. 

• Experience in a hotel or a related field preferred. 

• High School diploma or equivalent required. 

• Must be skilled in Windows, Company approved spreadsheets and word processing. 

• Long hours sometimes required. 

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 

• Maintain a warm and friendly demeanor at all times.  

• Must be able to effectively communicate verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.  

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 

• Must be able to multitask and prioritize departmental functions to meet deadlines.  

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.  

• Attend all hotel required meetings and trainings.  

• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.  

• Maintain high standards of personal appearance and grooming. 

• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. 

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. 

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.  

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.  

• Must be able to cross-train in other hotel-related areas.  

• Must be able to maintain confidentiality of information.  

• Must be able to show initiative, including anticipating guest or operational needs.  

• Perform other duties as requested by management.