Student Liaison Program Assistant

The Student Ambassador (Program Assistant) is a current or recently enrolled Labouré Adult Education Center student who demonstrates strong attendance, professionalism, communication skills, and commitment to the program community.

The Student Ambassador serves as a welcoming and dependable point of support for prospective and current students while assisting instructors and program staff with orientations, intake activities, classroom preparation, student engagement, and daily program operations. This position provides an opportunity for a high-performing student to develop leadership, customer service, technology, communication, and administrative skills in a professional educational setting.

POSITON HOURS AND DURATION: 20 hours/week 37 weeks

RESPONSIBILITIES

• Welcome prospective, new, and returning students and help create a respectful and inclusive environment.
• Assist staff during student intake, registration, placement, testing, and orientation activities.
• Help distribute and review the Student Handbook, program schedules, orientation materials, and basic student expectations.
• Answer routine questions about program services, schedules, classrooms, and activities, referring confidential or complex matters to appropriate staff.
• Assist students with completing basic forms and navigating program technology under staff supervision.
• Help students access Google Classroom, Burlington English, email, Zoom, and other approved learning platforms.
• Prepare photocopies, classroom packets, instructional materials, certificates, folders, and student resources.
• Support teachers with classroom setup, materials organization, technology preparation, and approved instructional requests.
• Assist with student check-in, attendance materials, room directions, and crowd flow during orientations, testing sessions, workshops, and special events.
• Help prepare for graduation, open houses, recruitment events, workshops, student assemblies, and community activities.
• Conduct basic program tours and welcome visitors, volunteers, and community partners when assigned.
• Encourage student participation in classes, career services, workshops, tutoring, conversation groups, and program events.
• Assist with approved student outreach and reminders using program-provided scripts and communication procedures.
• Gather general student feedback and share recurring questions or concerns with program staff.
• Maintain orderly classrooms, reception areas, bulletin boards, resource areas, and program supplies.
• Perform basic administrative duties such as scanning, filing, assembling packets, organizing documents, preparing mailings, and monitoring supply needs.
• Work is performed in an office and classroom setting.
• Perform other related duties consistent with the purpose and level of the position.

QUALIFICATIONS

• Current or recently enrolled Labouré Adult Education Center student in good standing.
• Completion of at least one academic term in the program preferred.
• Strong record of attendance, punctuality, participation, and respectful conduct.
• No active disciplinary actions or unresolved violations of program expectations.
• Ability to communicate professionally and respectfully with students, staff, volunteers, and visitors.
• Ability to work effectively with people from diverse linguistic, cultural, educational, and socioeconomic backgrounds.
• Demonstrated dependability, initiative, organization, and attention to detail.
• Ability to follow instructions, complete assigned tasks, and ask for assistance when responsibilities are unclear.
• Ability to maintain confidentiality and recognize when a student concern must be referred to professional staff.
• Basic computer skills and willingness to learn Google Workspace, Microsoft Office, Zoom, Burlington English, and other program platforms.
• Bilingual or multilingual communication skills are strongly preferred.
• Previous leadership, volunteer, customer service, office, or community experience preferred but not required.
• Ability to work independently while remaining within the authority and boundaries of the position.
• Ability to lift and carry classroom or office materials weighing up to 25 pounds, with reasonable accommodation when required.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The base pay range reflects what Catholic Charities reasonably and in good faith expects to pay for this role at the time of posting and may be modified from time to time. Actual compensation in this range may be determined based on other factors, including but not limited to work experience, education and specialty training.

Visit us at: www.ccab.org.

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