Manager, Training & Education

Health Resources in Action, Inc. (HRiA) is a non-profit organization working to improve and reimagine public health. We work with individuals, organizations, and communities to transform the policies, systems, and practices that improve health and advance equity. We aim to be adaptable and flexible in meeting clients and partners where they are, offering decades of knowledge and resources to collectively realize our dream of equitable, sustainable health for all. The foundation of this work is centered on our values:

• Health and racial equity by identifying and addressing the root causes of health inequities and working to shift narratives and power imbalances and disrupt all systems of oppression.
• Leading with heart by demonstrating our passionate commitment to our work, continuously challenging ourselves with humility and vulnerability while pursuing and holding ourselves accountable to our mission.
• Collaboration by intentionally and respectfully leading, partnering, and following to strengthen relationships, uplift different voices and build trust.
• Innovation by driving toward new strategies, questioning norms, and continuously learning and evolving to support the needs of our clients and communities.

HRiA offers exciting, engaging, and challenging employment opportunities for professionals that share our vision of healthy people thriving in equitable and just communities. People come to HRiA because of our commitment to advancing health equity and inspiring work; they stay for our clients, partners, and dedicated and dynamic staff. With a portfolio of high-impact work, person-centered policies, and generous benefits, our team strives to make HRiA a great place to work. Our diverse staff of over 275 people hail from 30+ states, with a homebase in Boston’s Chinatown neighborhood.

HRiA’s core services comprise five clusters: capacity building assistance (CBA), grantmaking for biomedical research and community health initiatives, research and evaluation, public health services, and health and racial equity. Our CBA services help people, organizations, and communities build the competencies, infrastructure, and resources necessary to improve public health and achieve health and racial equity. Our CBA portfolio is broad, encompassing training, technical assistance (TA), and communication support, as well as strategic planning, facilitation, and leadership development services.

Opportunity

We are seeking a full-time Manager, Training & Education to join a growing team within our CBA Cluster. This is an exciting opportunity to build the capacity of clinicians and allied health professionals working across behavioral health, community health, and substance use treatment and recovery systems statewide, improving public health outcomes and advancing health and racial equity, with a special focus on problem gambling. We are seeking a dynamic and engaging professional with experience developing and/or delivering trainings, with a background in instructional design, adult learning principles, and continuing education program implementation. The ideal candidate is skilled at building trust-based relationships, navigating complex group dynamics, and adapting to diverse audience needs; a confident communicator who can effectively engage individuals from a wide range of backgrounds and experiences; and committed to supporting and enhancing problem gambling treatment and recovery services across the Commonwealth. 

Position Description

The Manager, Training & Education will work collaboratively with a cross-disciplinary team to develop and deliver CBA services through the MA Technical Assistance Center for Problem Gambling Treatment (M-TAC). 

M-TAC training programs build the capacity of professionals to screen for problem gambling, conduct assessments (as appropriate), recognize gambling as a co-occurring disorder, and provide effective treatment and recovery support to individuals experiencing gambling harm. 

The Training & Education (T&E) service line is a five-member team that manages multiple asynchronous, on-demand course series and delivers several live (virtual) trainings each month. Learners include counselors, clinicians, Community Health Workers, and professionals working across outpatient treatment centers, recovery, and correctional settings. 

This role will support the T&E service line by contributing to the development, delivery, and continuous improvement of training content, educational materials, and resources in alignment with continuing education and accreditation best practices. 

This is a full-time, exempt position. HRiA’s standard work hours are Monday-Friday, 9:00 am-5:00 pm. This MA-based position will have the flexibility of working remotely from home and/or in our Boston office, with an opportunity to flex hours, with supervisor approval, to accommodate scheduled trainings and personal needs. The ability to meet with the team regularly in the Boston office is required - ideally once per month, and minimally on a quarterly basis. The salary range for this position is $62k - $70k, depending on experience and skills. The Manager, Training & Education, will be supervised by the Associate Director, Training & Education.

Benefits

HRiA offers the following benefits to its employees:

• Health insurance
• Retirement plan
• Flexible summer hours
• Vacation starting at 4 weeks
• 13 paid holidays, plus office closure time during the last week of December.

Duties & Responsibilities

Project Work

• Facilitate and/or co-facilitate virtual (and occasional in-person) trainings, including preparation, delivery, and post-training follow-up (resource sharing, continuing education management, and evaluation collection).
• Collaborate with team members, consultants, and subcontractors to update existing trainings and develop new synchronous and asynchronous learning opportunities.
• Ensure alignment with accreditation standards and continuing education requirements
• Contribute to the planning and management of M-TAC’s annual training calendar, including promotion, staffing, logistics, and technical support. 
• Support the development of funder deliverables, including reports, presentations, and summaries.
• Contribute to continuous quality improvement through data collection, monitoring, and evaluation.

Management

• Serve as the primary point of contact for the Learning Management System and Curriculum Portal, including responding to learner inquiries, troubleshooting issues with the web/tech team, and improving user experience and administrative efficiency.
• Coordinate the development of new educational resources, including managing approvals and overseeing design, translation, and production in collaboration with internal and external partners.
• Communicate regularly with internal collaborators (e.g. team members, supervisors, and staff across departments) and external stakeholders (e.g. consultants, subcontractors, and subject matter experts) to ensure alignment and effective program implementation. 
• Build and maintain strong, trust-based relationships with key partners, including internal collaborators and external stakeholders, as well as learners, funders, and vendors.
• Support project planning, decision making, implementation, and program evaluation.
• Contribute to budget development and expense tracking. 

Thought Leadership

• Contribute expertise to inform training content, technical assistance strategies, and program priorities.
• Engage in ongoing professional development related to public health, health equity, adult learning, and problem gambling.
• Contribute to program and organizational communications and knowledge sharing.
• Mentor junior staff and present at professional conferences as appropriate.

New Business Development

• Support identification of new funding opportunities and priority areas in collaboration with program leadership, as applicable.
• Contribute to proposal development, scopes of work, and budgets.
• Assist with marketing and outreach strategies.

This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under their supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty.

Candidate Qualifications

If you are a strong candidate for this position, but do not possess all the preferred qualifications listed below, we encourage you to apply!

Successful candidates will possess the following qualifications:

• Bachelor’s degree and at least three years of professional experience working with health care organizations, community-based organizations, or other public health-focused organizations. (In absence of bachelor’s degree, five or more years of similar professional experience.)
• Demonstrated experience developing training content and educational resources and facilitating trainings:
  • Ability to engage partners to develop trusting and respectful relationships.
  • An excellent facilitator, with the ability to manage group dynamics, respond quickly to unexpected challenges, and create opportunities for full group engagement and participation.
  • Openness to learn and serve diverse communities and priority populations. 
• Demonstrated ability to develop and manage projects and engagements:
  • Strong organizational and time management skills, and ability to juggle multiple tasks and competing demands and deliverables.
  • Keen attention to detail and a strong commitment to high-quality products, customer/client service, and team interactions.
  • Strong written and verbal communication, interpersonal, and facilitation skills, including communicating by video conference, phone, and/or in person (when needed) and ability to adjust style and messaging depending on the audience and medium.
  • Ability to work as part of a team, but also to work independently and take personal initiative to complete tasks.
• Fluency or proficiency in a language other than English (e.g., Spanish, Portuguese, Haitian Creole, Mandarin, Cantonese, Korean, Khmer, among others) is preferred, but not required.
• Lived or professional experience with recovery-oriented systems of care is preferred, but not required.

Personal Characteristics and Skills

The ideal candidate is:

• Deeply committed to public health and advancing health and racial equity.
• An excellent communicator (written, verbal, and interpersonal) who can give, receive, and apply feedback effectively.
• A skilled relationship builder who works well across differences and values diverse perspectives and experiences.
• A dynamic and engaging facilitator who brings energy, self-awareness, empathy, and humility to group and individual interactions.
• Comfortable engaging with a wide range of stakeholders, including clinicians, community partners, subject matter experts, researchers, individuals with lived experience, and healthcare and nonprofit leaders.
• Strategic and creative, with the ability to inspire and mobilize others toward shared goals.
• A strong critical thinker who can synthesize discussions in real time and guide groups toward clear outcomes.
• A resourceful and adaptable problem-solver who can pivot approaches as needed.
• Able to apply relevant frameworks, tools, and processes to develop innovative, tailored solutions to meet the needs of partners.
• Self-directed and proactive, with the ability to work both independently and collaboratively.
• Willing and able to travel across MA (as needed and at HRiA’s expense) for project engagements.
• Flexible, with a sense of humor.

Procedure for Candidacy

HRiA is actively seeking to build a diverse and experienced staff. The organization encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse work force that reflects the populations we work with and the communities where we work. Diversity is a core value of HRiA resulting in culturally competent services, materials, resources, and programs. Our hiring and business practices appreciate the strengths offered through diverse backgrounds.

HRiA is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

HRiA offers an attractive benefits package including medical, dental and life insurance, short-term disability, retirement plan, tax-deferred annuity, generous vacation starting at four weeks, and office closure at the end of December.

To apply, please submit your resume and cover letter online.