Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

The Executive Assistant provides high-level administrative and operational support to senior executives, department chairs, and organizational leaders. This role serves as a trusted partner, managing complex schedules, coordinating meetings and travel, preparing executive communications, and handling confidential information with professionalism and discretion. Success in this role requires exceptional organizational skills, sound judgment, attention to detail, and the ability to anticipate needs in a fast-paced environment.

Does this position require Patient Care?
No

Essential Functions

Provide comprehensive administrative and executive support to senior leaders, department chairs, or executive teams.
Manage complex calendars, prioritize competing demands, coordinate appointments, and schedule meetings across multiple stakeholders.
Coordinate domestic and international travel arrangements, including itineraries, accommodations, transportation, and expense reconciliation.
Organize and support meetings, conferences, and events by preparing agendas, materials, presentations, meeting spaces, refreshments, and virtual meeting logistics.
Draft, edit, and prepare professional correspondence, reports, presentations, meeting minutes, executive summaries, and other business documents.
Maintain confidential records, files, and sensitive information while ensuring accuracy and compliance with organizational policies.
Monitor office operations, maintain supplies, and support departmental administrative needs.
Manage budgets and financial transactions, including expense reporting, reimbursements, invoice processing, and record reconciliation.
Perform payroll-related functions and administrative support activities for assigned executive teams.
Exercise independent judgment in managing priorities, resolving issues, and determining appropriate actions with minimal supervision.
Serve as a key point of contact, effectively communicating executive priorities and facilitating collaboration across departments.
Maintain a thorough understanding of organizational policies, procedures, and business practices.
Handle sensitive, confidential, and complex matters with discretion and professionalism.
Support onboarding, orientation, and training activities for administrative staff as needed.
Provide backup support and collaborate with other administrative and executive assistants to ensure seamless departmental operations.
Complete routine and complex administrative assignments independently while proactively identifying opportunities to improve efficiency and processes.
Qualifications
Advanced administrative, organizational, and time-management skills.
Strong written and verbal communication abilities.
Proficiency with Microsoft Office Suite and other business software applications.
Ability to manage multiple priorities, deadlines, and stakeholders simultaneously.
Demonstrated discretion when handling confidential information.
Strong attention to detail, problem-solving skills, and customer service orientation.
Ability to work independently and exercise sound judgment in a dynamic environment.

Qualifications

Education
High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience: experience as an Administrative Assistant to Executive or Chair or Senior Leader 3-5 years required

Knowledge, Skills and Abilities

- Requires highly proficient/advanced administrative skills and office applications skills.
- Ability to proofread and edit written documents.
- Ability to manage more complex phone calls, and give more detailed information, solving more complex issues as appropriate.
- Highly proficient in all communication skills (phone, verbal and written).
- Ability to handle sensitive information and situations with poise and professionalism.
- Strong organizational, coordination and judgment skills.
- Ability to prioritize effectively.
- Ability to problem solve and troubleshoot.
- Ability to analyze a situation and determine best course of action within established guidelines.
- Basic math knowledge with some knowledge of bookkeeping.
- Advanced understanding and use of medical terminology and comprehension of billing and fiscal information.
- Ability to demonstrate good leadership skills in a team environment, including ability to provide guidance, orient, train and assist other administrative staff.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

66 Blossom Street

Scheduled Weekly Hours

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$23.34 - $33.37/Hourly

Grade

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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