Classroom Technology Support Assistant

In order to participate in Berklee Student Employment, a student must fulfill the following requirements:

• Current student at Berklee College of Music or Boston Conservatory at Berklee.

• Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.

• Have a valid United States Social Security Number (SSN).

• Remain in “valid” Visa status as applicable.

• A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.

• Federal Work Study student may apply.

• In good disciplinary standing.

• Must be located in the U.S.

For complete program details, please go to our website: www.berklee.edu/se.

Essential Duties and Responsibilities:

• Receive thorough training on the following:

• Over the phone support for AV-related incidents

• IT support ticket creation, management, and resolution 

• Remote technical support over Q-SYS Reflect 

• Hands-on troubleshooting of AV hardware (Q-SYS, Extron, Logitech, etc.)

• Inspect integrity of AV cables such as HDMI, 3.5mm, CAT6, etc 

• Cross divisional communication over Slack 

• Be the first point of contact for incoming AV related incidents. 

• Be standby for escalated deployment to incident locations. 

• Further escalations to student supervisors or full-time employees when necessary.

• Assist full-time employees with repairs, replacements, and installations of new AV equipments

Skill Requirements:

• Basic Understanding of AV Signal Flow and macOS ecosystem 

• Punctuality, time management, and communicativeness 

• High customer service standards over the phone and email. 

• Adaptability to quickly make decisions under pressure. 

• Promote a positive and professional work environment. 

• Ability to work both independently and collaboratively. 

• Proactive attitude of learning new skills and helping others.

Other Requirements:

• This position is for students staying in Boston throughout this summer. 

• Access to modern smartphones and laptops/tablets 

• Attend monthly CTS team-wide Zoom meetings in the weekend. 

• One 7AM shift per weekly work schedule

Hours of Operation (Fall/Spring):

Mon-Thurs: 7AM-9PM 

Fridays: 7AM-8PM 

Weekends: CLOSED

Expected Hours: 15 Hours Minimum, up to 20

Start Date: 11 May 2026 (Boston Campus)

Questions? Contact Tsuyoshi “Yoshi” Wu, hiring manager attwu2@berklee.edu

Hourly Rate: $16.97

Hiring Manager: Tsuyoshi Wu