Guest Experience Ambassador, TD Garden

Delaware North Boston Holdings is hiring a part-time Guest Experience Team Member to join our team at TD Garden in Boston, Massachusetts. As a Guest Experience Team Member, you will be responsible for ensuring a smooth and efficient experience for guests at bag check and retail spaces. If you’re seeking a dynamic and fast-paced environment where you can connect with fans, make your next play by applying today. 

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

• Greet guests and provide friendly, professional service while answering questions and sharing event information 
• Process payments for bag check services and concert retail while maintaining accurate sales records 
• Inspect, secure, and return checked bags using claim tickets and designated storage procedures 
• Enforce arena security policies related to bag restrictions and coordinate with security to address concerns or prohibited items 
• Stock merchandise, maintain back stock for designated shows, and support retail operations as needed 
• Maintain a clean, organized bag check office and ensure an efficient guest experience throughout events 
• Log, track, and distribute lost and found items while supporting overall event operations and guest assistance 

• Must be at least 18 years old 
• Strong customer service and communication skills 
• Reliability, punctuality, and a positive attitude 
• Previous experience in hospitality, security, or event services is a plus 
• No degree required 

• Ability to stand for extended periods and lift up to 50 pounds