Medication Reconciliation Technician - Pharmacy Technician, Inpatient

POSITION SUMMARY:

Under the supervision of the Pharmacy Technician Supervisor, and according to department policies and procedures and guidelines, the Medication Reconciliation Technician will assist pharmacists in obtaining a list of the most accurate prior to admission medications by interviewing patients and consulting with their outpatient pharmacies. The Medication Reconciliation Technician will obtain medication histories in the Emergency Department as well as in the inpatient areas. Through performing medication histories, the Medication Reconciliation Technician plays an integral role in helping to prevent medication errors caused by inaccurate or incomplete information. The technician will be expected to provide exemplary service to other internal customers at BMC, as well as embody BMC’s values in all interactions with patients and colleagues. This position will rotate through days, evenings, weekends, and holidays.

Position: Medication Reconciliation Technician     

Department: Inpatient Pharmacy

Schedule: Full-Time, 40 hours, Rotating Days/Evenings

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Obtains medication histories on all assigned patients during scheduled shifts

• Performs patient and/or caregiver interviews to obtain dose and frequency of current medications including prescriptions, over-the-counter medications, and herbal supplements

• Calls outpatient pharmacies or other healthcare facilities to confirm medication regimens or investigate discrepancies when necessary

• Communicates medication-related issues to all appropriate health care professionals

• Writes formal notes in the electronic medical record where appropriate, documenting the findings of the medication history

• Provides exemplary customer service to Boston Medical Center staff and patients

• Delivers exceptional care to patients with empathy and respect

• Maintains the confidentiality of all designated hospital and patient information at all times

• Conforms to Boston Medical Center’s standards of conduct so that the best possible customer service and patient care experience is provided:

  • Conducts interpersonal relationships with patients, visitors, physicians and fellow employees in a courteous and customer friendly manner

  • Takes corrective action to improve performance on problem areas

  • Follows established hospital infection control and safety procedures

  • Utilizes hospital’s behavioral standards as the basis for decision making and to support the hospital’s mission and goals

• Performs other related tasks as needed/as assigned

• Responsible for the creation and maintenance of a healthy work environment. A healthy work environment is one where people feel supported, held accountable, where standards are applied and expectations are clear. A healthy work environment is one where leadership supports and leads, models behavioral standards and sets the example for how to do all things right. Critical responsibilities related to this:

  • Being engaged in the department, including managing up, owning team decisions, and communicating and supporting departmental and or organizational initiatives.

  • Hold self and others to the highest ethical standards, and act with honor above all.

Must adhere to all of BMC’s core values. 

JOB REQUIREMENTS

EDUCATION:

• Requires a high school diploma (or state accepted equivalency).

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Must be registered as a Pharmacy Technician with the Board by hired date

• Must be Nationally Certified by examination by a Board approved credentialing program (PTCB or NHA)

EXPERIENCE:

• Minimum of 4 years pharmacy experience as a Tech I or Tech II.