Medical Simulation Technician

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Education

• Bachelor's degree preferred in a relevant field, such as biology, chemistry, pre-med, neuroscience, exercise physiology, etc.

• One-year previous experience preferred as a healthcare professional (e.g., EMT, medical technician, scribe, research assistant, simulation operations specialist).

Licenses and Credentials

• CHSOS certification preferred.

• Ability to lift/carry/maneuver equipment weighing roughly 20 - 35 lbs.

Principal Duties and Responsibilities

• Utilize and operate different simulation technologies, including anatomic models, task trainers, high-fidelity computer-based simulators, and virtual reality-based simulators.

• Perform opening and closing procedures of the Center and ensuring all rooms are locked at the end of each shift.

• Serve as simulation operator controlling manual and pre-programmed scenarios with course directors or designated faculty, including physicians, APRNs, RNS, and senior hospital clinical leadership, for onsite, in situ and hospital mock code simulation-based programs.

• Set up courses as specified within the curriculum and perform breakdown and equipment checks for the course.

• Advise course directors and allied faculty members in designing the operational component of a simulation-based educational curriculum.

• Develop simulation-based trainers and anatomical models and utilize 3D Printing software.

• Maintain an inventory of supplies and equipment related to all hospital professions. This includes completing monthly inventory checklists, obtaining quotes, and making purchasing recommendations to the Operations Manager based on the simulation center's needs.  

• Provide recommendations for improving operational systems, new equipment needs, and improvement in the quality of the curriculum development process.  

• Participate in Curriculum in Development Committee, Simulation Review Committee, and Operations Team meetings.

• Participate in the ongoing maintenance program for all simulation-based equipment, medical devices, capital equipment, and the Center as a whole, including cleaning, testing, troubleshooting, repairing replacement parts, and ensuring all equipment is in good working order.

• Liaise with equipment manufacturers and clinicians regarding equipment and software upgrades, updates, and beta testing initiatives.

• Maintains current knowledge of simulation equipment inventory catalogs and operational manuals.

• Assist with the development of and execution of simulation-based research projects.

• Assist with the development of and execution of external business when necessary, including leading simulation programs within our partnering entities in MGB.

• Participate in STRATUS tours to all visitors and externally based programs.

• Participate in technical training as necessary.

• Participate in the BWH Observation Program for US-Guided CVC Placement as part of the BWH Quality and Safety Improvement Program to reduce central line infections.

• Other duties as assigned.

Skills/Abilities/Competencies Required

• Self-motivated, requiring little to no supervision, to work effectively in a team environment.

• Knowledge of patient simulation technologies and applications, including hardware and software, preferred.

• Knowledge of educational program design and development related to operations, including but not limited to developing schedules, scenario design, and equipment needs.

• Knowledge of audio/video equipment and software for recording, streaming, duplication, mixing, and editing.

• Ability to learn new software and hardware quickly and independently.

• Capacity to assess, troubleshoot, and fix equipment failures promptly.

• Excellent computer skills, including Outlook email, Microsoft Office software (Word, Excel, PowerPoint), Zoom teleconferencing platform, and site-specific software.  Knowledge of Mac O/S is beneficial.

• Exceptional interpersonal skills necessary to engage successfully and courteously with diverse staff, students, visitors, vendors, etc. 

• Ability to maintain confidentiality regarding job assignments and sensitive issues.

• Fastidious attention to detail.

• Strong written and verbal communication skills and the ability to negotiate and problem-solve.

• Strong analytical and organizational abilities to make effective decisions quickly while maintaining high-quality customer service standards.

• Capacity to maintain a composed demeanor under stressful conditions.

• Ability to foster a team environment and work independently and as a team member.

• Robust independent judgment skills to multi-task, organize work, and set priorities.

• Periodic ability to work outside of standard business hours.

Working Conditions

The workplace is an education and research center that provides resources for various intramural and extramural users.

Supervisory Responsibility

None

Fiscal Responsibility

None

Pay Range

Grade

Mass General Brigham Competency Framework