Administrative Assistant II, Ambulatory Float Pool

When you join the growing Ambulatory Services team at Beth Israel Deaconess Medical Center in Boston, MA, you’re not just taking a job, you’re becoming part of a mission to improve lives. Our Ambulatory Float Pool offers a unique and dynamic experience where no two days are the same.

Why This Role is Different!

If you thrive in fast-paced, people-facing roles and enjoy learning new systems, this position is a perfect launchpad for your career in healthcare administration. Supporting over 150 ambulatory departments across Beth Israel Deaconess Medical Center and its affiliated sites, you'll gain firsthand exposure to a broad range of clinical areas, from primary care to specialty practices, allowing you to build a robust skill set and strong professional network.

Many of our Float Pool team members have grown into advanced roles within the organization.

What to Expect

• 60 to 90-day clinic rotations with dedicated orientation and training in each department, offering full immersion in different ambulatory settings

• A supportive team that values development and hands-on learning

• Work 100% onsite at our Longwood campus in Boston, with occasional travel to nearby sites like Chelsea or Chestnut Hill if you're able

• Typical shifts are 8:00 am to 4:30 pm or 8:30 am to 5:00pm, with some flexibility based on clinic needs

Core Responsibilities

In this role, you’ll provide essential administrative support to physicians and care teams, helping clinics run smoothly while offering top-tier service to patients.

• Answer and screen calls, greet patients and visitors, and provide clear, courteous support

• Schedule appointments, update insurance information, and secure referrals

• Prepare patient charts and documentation using Epic and other clinical systems

• Coordinate billing processes, including co-payment collection and fee ticket reconciliation

• Maintain physician schedules, assist with clinical correspondence, and handle confidential information with care

Who You Are

• A people person who’s comfortable interacting with patients, families, and clinical staff

• Tech-savvy and excited to learn Epic and other digital tools

• Organized, reliable, and eager to grow within a healthcare system

• Comfortable working in varied environments and adapting quickly to new teams

Qualifications

• High School diploma or GED required (Associate’s degree preferred)

• 1 to 3 years of relevant experience (healthcare or customer-facing roles preferred)

• Proficient in Microsoft Office and web-based applications