Receptionist

Description

RECEPTIONIST

The Receptionist is responsible for providing courteous and efficient “front desk” support for residents, guests and employees at Academy Mapleton Hill (AMH).

Benefits 

Note: Some benefits require full-time work status

• 401(k) Matching (up to 5% with immediate full vesting)  
• Holiday Pay  
• Paid Personal Leave 
• Employee Medical, Dental and Vision Insurance  
• Life Insurance 
• Short and Long-Term Disability Insurance 
• Discounted Meals 

Responsibilities

• Greeting visitors to the community
• Answer telephone calls and direct/transfer calls to the appropriate location received at the front desk
• Forwards resident requests for services to the applicable department and/or staff members
• Perform all administrative reception duties 
• Receives and arranges for distribution of mail, packages and vendor deliveries received at the front desk
• Protect residents’ rights, records, and privacy as required by federal, state and local regulations
• Practice AMH’s Service Standards in all work situations
• Maintain appropriate levels of confidentiality when handling sensitive employee, resident and Academy Boulder matters
• Be organized and efficient in managing workload
• Perform all other duties as assigned 
• Communications with resident in staff, both written and verbal
• Practice AMH’s Service Standards in all work situations
• Maintain appropriate levels of confidentiality

Qualifications

• Excellent verbal and written communication skills
• Ability to multitask
• Sense of humor and pleasant demeanor – ability to stay calm under pressure
• Honesty and integrity
• Proficient computer skills in Excel and Word
• Ability to work flexible hours and occasional holidays, as required
• Empathy toward the elderly and to geriatric issues and challenges

Desired Education and Experience

• Experience of 2 years working in a reception type setting
• High school degree, or equivalent
• Proficiency in both English and Spanish