Security Supervisor

Essential Functions and Responsibilities:  

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency 

• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals 

• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership 

• Review and approve all shift-generated documentation, including Daily Activity Reports and Incident Reports 

• Provide protection of company assets, including overseeing currency and token transfers, chip fills, and credit movements on the casino floor 

• Supervise all security officer activities during assigned shift; assume all shift functions in the absence of the Shift Manager 

• Coordinate with local law enforcement and emergency responders when necessary 

• Update Shift Manager regularly on significant incidents or matters requiring attention 

• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting 

• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management 

• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position 

• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards 

• Perform other duties as assigned 

Qualifications 

• 2 years of related experience; includes leadership or progressive responsibility in law enforcement, military, or casino surveillance 

• Ability to lead and guide team members in a fast-paced or customer-facing environment 

• Strong interpersonal and communication skills to support training, feedback, and conflict resolution 

• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities 

• Flexible and adaptable to changing operational needs and shift schedules 

• Committed to upholding a safe, respectful, and inclusive work environment 

• Basic understanding of department KPIs, labor management, or guest service standards 

• Knowledge in security operations, documentation procedures, and emergency protocols 

• Ability to access and input information using a moderately complex computer system 

• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams 

Requirements 

• This position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana 

• At least 21 years of age 

• High School Diploma or equivalent required 

• College degree in Criminal Justice or related field preferred 

• Ability to effectively communicate in English, both written and verbal 

• Obtain and maintain all work cards as required by the company 

• Verify right to work in the United States 

Work Cards 

• Alcohol Awareness Card 

• Nevada Gaming Registration 

Physical Requirements 

• Occasionally push/pull up to 75lbs.

• Occasionally lift and/or carry up to 75lbs. at floor, knee, waist, and chest levels 

• Occasionally squat, kneel, reach, bend, twist 

• Regularly sit and work at a desk or computer  

• Frequently standing and walking 

• Occasionally run as situations dictate 

• Ability to communicate using in-person speech, radios, and telephone  

• Ability to hear, understand, and distinguish speech and/or other sound in person  

• Ability to distinguish between shades of color 

• Ability to use tools or equipment requiring a high degree of dexterity 

• Ability to ascend and descend stairs 

Work Environment Potential Conditions 

• Indoor 

• Outdoor 

• Smoky 

• Noisy 

• Bright flashing lights 

• Extreme Heights 

• Extreme hot & cold temperatures 

• Slippery surfaces  

• Exposure to dust, fumes, and/or gases 

Disclaimer 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.