Senior Coordinator, Veterans

Job Profile Summary

Minimum Education:

• Bachelor’s degree required
• Master’s degree in Higher Education, Counseling, Public Administration, or related field preferred
• An equivalent combination of education and experience may be considered

Minimum Experience:

• Six years of progressively responsible experience in veteran’s services or a closely related area
• Extensive knowledge of VA educational benefit programs and compliance requirements
• Experience with staff training, mentoring, or team leadership preferred
• Student support, advising, or case management experience required

Essential Functions

Veterans Services Leadership & Oversight – 30%

• Serves as the primary subject‑matter expert for all VA education‑benefits processes.- Oversees service delivery, ensuring consistency, accuracy, and regulatory adherence campus‑wide.
• Manages complex and escalated cases requiring advanced problem‑solving and interpretation of VA regulations.
• Provides oversight, guidance, and training to the Veterans Coordinators.

Staff Training, Development & Quality Assurance – 20%

• Designs, delivers, and maintains comprehensive staff training programs for employees involved in veterans services, financial aid intersections, advising, and student support.
• Provides training on certification procedures, compliance updates, workflow changes, new VA regulations, and student‑service best practices.
• Monitors staff performance for accuracy, compliance, and service quality and provides coaching, corrective feedback, and mentoring.
• Develops training materials, manuals, reference guides, and checklists to standardize processes.
• Serves as the go‑to expert for internal departments seeking guidance on veteran‑related policies and student management.

Regulatory Compliance & Certification Management – 15%

• Oversees the certification and re-certification of all eligible veterans and dependents.
• Conducts internal auditing to ensure accuracy of certifications, reporting, and financial reconciliation.
• Communicates federal policy updates and leads internal training sessions whenever regulatory changes occur.

VA Liaison & Interdepartmental Coordination – 15%

• Acts as the primary liaison to the VA Regional Processing Office.
• Coordinates with Financial Aid, Advising, Registration, and Accounting on complex benefit interactions and compliance needs.
• Ensures accurate student accounts, benefit disbursements, and resolution of discrepancies.

Veteran Outreach, Engagement & Community Partnerships – 10%

• Develops, leads, and evaluates outreach initiatives and engagement programs for veterans, active-duty service members, and dependents.
• Builds partnerships with community veteran organizations, and employers.
• Leads campus events, orientations, workshops, and recognition activities.

Case Management & Student Advising – 10%

• Provides advanced advising and individualized support to students using VA benefits.
• Assists with academic pathways, navigating benefit delays, and connecting to campus or community resources.

Knowledge, Skills, and Abilities

• Expert‑level knowledge of VA educational benefits and veterans-affairs regulations
• Ability to design and deliver effective training programs and instructional materials
• Knowledge of federal financial aid and its relationship to VA benefits
• In-depth functional knowledge and expertise in area of specialization and general knowledge of related areas in the College
• Ability to perform complex administrative analysis with only general supervision
• Strong diagnostic, analytical and problem-solving skills
• Excellent coordination and communication skills used appropriately influence the decision-making of individuals and groups at all levels in the College
• Ability to plan and manage own work flow, priorities and results accomplishment
• Requires the ability to present and disseminate data to various levels
• Requires advanced knowledge of computerized systems and operating environments i.e. Microsoft Office Products and specialized computer systems
• Ability to interact and effectively communicate with a diverse employee and student population  

Our Culture – At Broward College, our leaders embody a culture of competence, care, character, composure, and courage. We prioritize serving each other and our students through high-quality guidance, mutual respect, resilience, and fair, thoughtful decision-making, all while upholding the values of integrity, transparency, and honesty.

Broward College offers an exceptional benefits package, including, but not limited to:

• Affordable High Quality Healthcare Insurance (Medical, Dental & Vision)
• Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan
• Wellness Program
• Vacation/Paid Time Off
• Winter and Spring Break Off
• Paid Parental Leave
• Tuition Assistance and Tuition Reimbursement are available to employees and family members

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Special Instructions to Applicant:

For positions requiring a degree, the official transcripts are required upon hire. An unofficial copy of the degree/transcript is acceptable during the application process and must be attached to the online application. If unable to attach the documentation, please email document to jobs@broward.edu or fax to 954-201-7612, stating clearly the position name(s) and position number(s) the transcript is to be attached to.

Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline. All required documentation must be received on or before the job posting end date.

**Please note that multiple documents can be uploaded in the “Resume/CV/Transcript/License/Certification” section of the application**

Please refer to link with the instructions on how to submit an application with multiple documents. https://www.broward.edu/jobs/_docs/tutorial_external_applicant_broward_college.pdf. 

Employment is contingent upon successful completion of the required background screening process.

Broward College uses E-Verify to check employee eligibility to work in the United States.  You will be required to complete an I-9 Form and provide documentation of your identity for employment purposes.

Broward College is an equal opportunity employer and strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. The College does not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation or any other legally protected classification. For inquiries regarding Title IX and the college’s non-discrimination policies, contact the Vice President for Talent and Culture at 954-201-7449, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309. Applicants needing a reasonable accommodation with the application process, please contact the Talent and Culture Department at nanders1@broward.edu.

Disclaimer

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted of describe all the specific duties and responsibilities that may be required in any particular position. Directly related education/experience beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Broward College reserves the right to revise or change job duties, job hours, and responsibilities.