Patient Access Representative - Value Based Care - Temporary

Patient Access Representative - Value Based Care - Temporary Assignment (6 months)

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

POSITION DETAILS:

• Full-Time, 40 hours per week.
• Monday - Friday, working between the hours of 8:00am-5:00pm.
• Location: On-Site, Downers Grove, IL
• *Please note, this position is a temporary assignment with opportunity to become full-time.

KEY RESPONSIBILITIES:

• Review, verify, and process patient documentation in accordance with established policies and procedures.

• Maintain accurate patient records and ensure timely documentation within the electronic health record (EHR) system.

• Communicate with patients to provide information, answer questions, and assist with administrative requests.

• Coordinate and submit required documentation to external organizations, including insurance payers, as appropriate.

• Ensure accuracy, completeness, and confidentiality of patient information while maintaining compliance with HIPAA and organizational policies.

• Collaborate with internal departments and external partners to support efficient workflow and timely resolution of administrative requests.

• Deliver exceptional customer service by interacting professionally and courteously with patients, providers, and colleagues.

• Perform other administrative duties as assigned to support departmental and organizational objectives.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

The compensation for this role includes a base pay range of $18.00-24.00, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.