Customer Service Representative

Description

SUMMARY: 

To be successful in this role, you should have previous experience developing leads from marketing campaigns and meeting sales quotas. You will use your communication skills to cultivate relationships with potential customers. You will also ensure proper hand off to the appropriate sales department. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: other duties may be assigned as needed.

• Initial      inbound lead review
• FastDraw      Approvals
• Review      PO’s for layers and pallets
• MAPP      violations
• My      Betco Distributor Support
• Backup      for Key Account and Corporate Account Order Management Teams

Requirements

EDUCATION and/or EXPERIENCE 

• High School and/or Associates Degree
• Proven      work experience as a Business Development Representative, In-side Sales      Account Executive, customer service or   similar role
• Hands-on      experience with multiple sales techniques (including cold calls)

REQUIRED SKILLS

• Understanding of sales and marketing concepts. 
• Experience with CRM software (e.g. Salesforce)
• Familiarity      with MS Excel (analyzing spreadsheets and charts)
• Excellent      communication skills, both verbal and written.
• Good      organizational skills and the ability to multitask.
• Excellent      phone and cold calling skills.
• Exceptional      customer service skills.
• Strong      listening and sales skills.
• Ability      to deliver engaging presentations and demonstrations
• Understanding      of sales performance metrics
• Track      record of achieving sales quotas

PHYSICAL REQUIREMENTS

Computer Work for extended periods of time

Ability to work full time at HQ in Bowling Green, OH