General Manager (Hospitality)

About ARK Hospitality & Everhome Suites

ARK Hospitality is committed to raising the bar on what relationships, reputation, and returns mean in hospitality. We deliver results through strong leadership, disciplined execution, and a focus on exceptional guest experiences.

This opportunity is based at Everhome Suites Bowling Green, a modern extended-stay concept by Choice Hotels designed for long-term travelers seeking comfort, flexibility, and apartment-style living.

About the Property

Everhome Suites Bowling Green offers a new, modern extended-stay experience with full kitchens in every guest room, flexible living space, and amenities designed for long-term comfort.

Located near major shopping centers, Western Kentucky University, and top regional attractions like the National Corvette Museum and Mammoth Cave, the property benefits from steady demand across corporate, relocation, and leisure segments. Guests enjoy amenities including a fitness center, outdoor patio with grills, Homebase Market, and pet-friendly accommodations.

Position Summary

The General Manager is responsible for overseeing all aspects of hotel operations, including financial performance, guest satisfaction, and team leadership.

This is a hands-on leadership role requiring a strong operator who can build a team, drive results, and maintain high standards across all areas of the property.

Key Responsibilities

• Lead all day-to-day hotel operations across departments (Front Desk, Housekeeping, Maintenance, etc.)
  
• Works closely with sales leadership to support extended-stay revenue growth and property performance
  
• Recruit, train, and develop a high-performing team
  
• Manage budgets, control expenses, and maximize revenue performance
  
• Maintain strong guest satisfaction and service standards
  
• Handle guest concerns and ensure timely resolution
  
• Conduct daily team check-ins and maintain strong communication across departments
  
• Perform regular property inspections to ensure brand and quality standards
  
• Oversee administrative functions including payroll, reporting, and compliance
  
• Ensure adherence to safety, operational, and brand standards
  
• Maintain a strong, visible leadership presence on-property
  

Qualifications

• 1–3+ years of hotel leadership or supervisory experience
  
• Strong hospitality operations background (extended stay preferred)
  
• Proven ability to lead teams and manage day-to-day operations
  
• Experience managing budgets and financial performance
  
• Strong problem-solving and decision-making skills
  

Core Competencies

• Leadership and team development
  
• Operational execution and accountability
  
• Guest experience management
  
• Financial oversight and cost control
  
• Time management and adaptability
  
• Strong communication and organizational skills
  

Additional Requirements

• Ability to maintain a hands-on leadership presence on property
  
• Willingness to be available outside normal working hours as needed
  
• Proficiency with Microsoft Office and hotel systems
  

Compensation & Benefits

• Competitive base salary + performance-based incentives
  
• Career growth opportunities within a growing hospitality organization
  
• Collaborative and supportive team environment
  

Perks & Benefits

ARK Hospitality offers a comprehensive benefits package, including:

• 401(k) with company match
  
• Health, dental, and vision insurance
  
• Paid time off (PTO)
  
• Professional development and career growth opportunities
  
• Ongoing training and leadership development
  
• Wellness programs
  
• Collaborative, team-driven culture
  

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