Operations Manager SpringHill Suites

Job Summary: 

The Operations Manager will plan and oversee daily operations of the hotel to ensure goals and objectives are achieved.  The Operations Manager's overall goals are to strive to exceed in all of our Level5 Hospitality pillars which include employee satisfaction, profitability, market share, guest satisfaction and quality assurance.  

Supervisory Responsibilities: 

• Recruits, interviews, hires, and trains new hotel staff
• Oversees the day-to-day operations and staffing of the hotel
• Provides constructive and timely performance evaluations   
• Handles discipline and termination of employees as needed and in accordance with hotel policy   

Duties/Responsibilities: 

• Plans and organizes daily activities related to operations of the hotel
• Measures labor productivity by analyzing performance data, financial data, and activity reports
• Develop, administer and control the hotel revenue and expense budgets
• Coordinates with other support departments to ensure successful production operations
• Determines labor needs to meet labor goals of hotel  
• Assists with budget preparation and manages budget for departments overseen
• Assists with, or prepares and updates, organization’s operations manual and policies
• Performs other related duties as required  

Required Skills/Abilities:  

• Excellent managerial and supervisory skills
• Extensive knowledge of operations and production management
• Ability to interpret financial data as needed to set production goals
• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite or similar software  

Education and Experience: 

• Five years of related experience a plus  

Physical Requirements:  

• Must be able to remain in a stationary position during shift.
• Must be able to access and navigate the facility.
• Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
• Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.