Appointment Scheduler-Full Time

Appointment Scheduler

Summary of Position:

The Appointment Scheduler is responsible for the scheduling of patient appointments and obtaining demographic and insurance information.

Responsibilities:

• Answer incoming calls within a timely manner and professional manner
• Schedules, reschedules and cancels appointments accurately
• Obtains and documents in the patient’s chart accurate patient demographic and insurance information from the patient or patient representative at the time appointment is scheduled
• Obtains and documents in patient’s chart, any information relevant to the patient to ensure adequate care can be provided through all practice levels
• Completes all necessary procedures in regards to scheduling, rescheduling and/or canceling appointments accurately
• Transfer calls to the appropriate department
• Guides patients to appropriate resources for further information
• Retrieves voicemail, interoffice communications and work log tasks on a regular basis
• Returns all calls in a timely manner associated with voicemail, interoffice communication and work log tasks
• Coordinates the need for work-ins with Clinic Director
• May collect fees for balances due on account
• Performs other functionally related duties as assigned

Qualifications:

• Graduation from High School or equivalent
• Office setting and computer experience preferred; medical experience preferred
• Orthopedic or outpatient rehab setting experience strongly preferred.
• Demonstrated experience or interest in quality, education, and departmental development initiatives.

Coastal Orthopedics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.