Resort Assistant Manager

Description

Cragun's Resort on illustrious Gull Lake is seeking a motivated and guest experience-oriented Resort Assistant Manager. This is a perfect position for someone who is seeking Leadership Development and Career Growth Opportunities in a beautiful and growing hospitality setting!

Position Overview:

This position works closely with guest-facing departments and department leaders; developing leadership, operational judgement, and strategic decision-making through daily guest interaction and real-time operational oversight. The RAM regularly serves as Manager on Duty (MOD), leading evening operations and facilitating collaboration across teams.

Main Duties and Responsibilities:

• Lead evening resort operations through walkthrough, mentoring department leaders, and resolving operational issues
• Coach and support team leaders to ensure smooth operations and strong guest service
• Anticipate and resolve guest concerns, modeling professional service recovery
• Facilitate the daily 330pm operation meetings
• Serve as primary decision-maker during incidents or emergencies
• Promote a positive and collaborative culture through various employee engagement activities
• Support Security & Transportation team to ensure proper staffing for operations and events
• Support training and emergency preparedness initiatives
• Identify opportunities to improve efficiency and maximize revenue
• Respond to and document guest and employee incidents accurately
• All other related duties as assigned

Requirements

• 2-4 years of hospitality or resort experience (supervisory preferred)
• Strong desire for career growth into hospitality leadership roles
• Proven leadership and communication skills
• Guest-focused mindset with strong problem-solving abilities
• Flexibility to work evenings, weekends, and holidays
• Strong computer and technology proficiency

Full Time Benefits

• Medical, Dental and Vision Insurance
• Supplemental Life Insurance(s)
• 401k with discretionary match
• Competitive PTO package
• Incredible Golf Discounts at Legacy Courses
• Discounts on Dining, Lodging, Apparel, Rentals, Free use of indoor pool, pickleball courts, etc)

This position is ideal for ambitious hospitality professionals seeking broad operational exposure, leadership mentorship, and a clear pathway for career advancement into roles such as Operations Manager, Guest Experience Director, or General Manager. Join our growing and LEGENDARY team!