Senior Field Services Technician

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Senior Field Services Technician

Locations: Braintree, Waltham, Boston, MA

Get To Know The Team:

Why You Will Love It Here!

• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Responsible for all aspects of installation, configuration, maintenance, and delivery of all standard end user hardware and software, including Windows and MacOS devices
• Maintain accurate inventory and asset management, and ensure asset lifecycle standards are followed.
• Provide frontline customer service in complex/high profile work areas, either remotely or at the end user’s location, using troubleshooting and technical skills to resolve complex problems and perform maintenance tasks
• Works proficiently with hardware and software testing tools and techniques and possesses a strong knowledge of PC/LAN communications hardware/software in a multi-protocol environment
  Regularly serve as a technical resource for others within the organization
• Perform password resets and administer users in an active directory environment
• Monitor/update ticketing system and making sure they are addressed in a timely fashion
• Remotely troubleshoot technical issues over the phone or through email
• Assist supervisor to streamline daily support procedures
• Document changes in procedures and in automation of both daily support and maintenance of systems

What You Will Bring:

• Requires Master’s degree in Computer Science/related field and 1 year of related experience, or Bachelor’s degree and 3 years of related experience, or high school diploma and 5 years of related experience
• Advanced experience supporting complex desktop, server, and network environments in a multi‑site or heterogeneous infrastructure
• Strong knowledge of hardware, Microsoft operating systems, Windows domains, Group Policy, and enterprise access control
• Experience with advanced administration of Active Directory, VPN (IPsec/SSL) technologies, and Citrix Presentation Server
• Experience with Windows workstation/server operating systems and Microsoft Office Suite
• Experience with macOS and Apple devices is a plus
• Database experience (SQL/MS Access) is a plus
• Strong problem solving and analytical skills with the ability to resolve complex, escalated technical issues
• Effective communication skills, including the ability to explain complex concepts to both technical staff and leadership
• Detailed knowledge and understanding of relevant technologies, platforms, and enterprise support practices
• Ability to function as a technical leader within the team and mentor team members
• Strong attention to detail and ability to drive continuous improvement in processes and standards
• Ability to work independently and lead tasks or small projects in a fast‑paced environment

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.