Job Summary:

Front Desk Coordinator will provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities. Typical responsibilities include all aspects of the clinic administrative operations from scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research and responding to telephone inquiries. Ensure billing for all services provided is accurate, timely and fully documented. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs.

Essential Duties:

Patient Check In:

Responsible for all aspects of patient appointment scheduling, insurance verification, creation of new patient charts and maintenance of patient records in accordance to Westcoast Brace & Limb compliance policies, scanning and filing patient documents, ensuring complete and accurate information, managing incoming phone calls, timely completion of all assigned tasks.

Patient Check Out:

Provides administrative support for all aspects of closing a patient visit including obtaining insurance authorization, providing financial counseling for patients, posting over the counter payments, timely completion of all assigned tasks, coordinating with clinical staff in managing in progress services, scheduling return appointments, reviewing and managing incoming documents and tasking to appropriate parties to distribute work. Document management including incoming and outgoing faxes and management of outstanding requests for information.

Required Skills:

Great communication skills – both written and verbal
Bilingual in English and Spanish
Strong interpersonal skills that are customer service focused
Ability to key 40 words per minute with accuracy preferred.
Understanding of medical reimbursement and terminology and a complete understanding of general office duties.
Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail and automated billing systems.
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc.
Proficiency with basic math and accounting skills.

Education and Experience:

High School Diploma - required
Experience in reception duties in a high-volume environment
Healthcare industry experience - preferred

Mental, Physical & Performance Requirements:

Abilities in planning, organizing, delegating, and supervising.
Abilities in evaluating the effectiveness of existing methods and procedures.
Abilities in problem solving.
Effective verbal and written communication
Ability to read, concentrate, interpret, analyze information and apply to procedures -
Ability to set priorities among multiple requests, keep organized, and adjust to change
Ability to interact with patients, medical and administrative staff, and the public effectively

Equipment Operated:

Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment:

Position is in a well-lighted office environment with moderate noise.

Physical Requirements:

Involves sitting approximately 90 percent of the day, walking or standing the remainder
Continuous use of hands for keyboarding and data entry

Performance Requirements:

Attendance onsite mandatory
Ability to maintain work schedule and handle stamina throughout the day with work flow
Ability to handle confidential information
Ability to meet deadlines, adjust to changing requirements, and stress

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