Patient Service Representative

Job Summary:

Responsible for greeting patients, and performs a variety of clerical tasks including patient registration, and payment processing.

Essential Functions:

1. Greets patients, family members, and visitors determining services and/or other needs that are required.  
2. Monitors waiting area to insure that patients and family members’ needs are addressed and that the area is tidy.
3. Assists new patients in the completion of their registration information.  Opens medical records for new patients including appropriate consent and clinical forms.  
4. Reviews with patient their insurance coverage or eligibility for other programs including sliding scale fee.
5. Establishes a separate file for patients applying for sliding scale fee.  Reviews documentation presented by patients determining that it meets the established criteria.
6. Collects and processes patient demographic, financial, diagnoses and procedure code information with accuracy.  
7. Review third party coverage and payment arrangements available with patients.  Inputs incoming payments and other data into system.
8. Notifies the Medical Assistant that the patient has arrived and/or when new patients are ready for patient care services, dental or mental health services.
9. Inputs payments from third party payors or other sources of data entry as needed.
10. Reviews current visit charges and outstanding balances with the responsible party and arranges required payments.  Inputs payments and prints receipt.  Schedules return appointments.