WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?

JOB DESCRIPTION SUMMARY

Maintaining high company standards, the Maintenance Tech supplements maintenance, procedures, and management efforts to keep the resort in a clean, safe, and orderly condition. In this role, you will also work on maintaining and monitoring the computer systems and networks for our company.

DUTIES AND RESPONSIBILITIES

The Maintenance Technician/IT Assistant contributes to the achievement of the maintenance department’s goals by providing daily attention to the appearance of resort buildings, grounds, and common areas. Responsible for the maintenance of all facilities including rooms, pools, laundry rooms, barbecues, fixtures, drains, etc., as assigned by the Facilities Manager. Remains informed and aware of conditions that could have an impact on our ability to maintain a high-quality environment for our guests and owners. The Maintenance Tech/ IT assistant performs additional duties as assigned. Typical duties include, but are not limited to:

Maintenance and troubleshooting in plumbing, electric and HVAC repairs with minimal assistance or supervision.
Maintenance and troubleshooting all major appliances.
Perform plumbing maintenance such as pipes, drains, faucets, disposals, showers, and Jacuzzi tubs using methods that include soldering, brazing silver, PVC, CPVC, and fittings.
Backup support to others, special projects as requested, and/or any legitimate business task within the scope of your responsibilities.
Assisting the IT Department via phone, email.
Troubleshoot and resolve issues with software or hardware.
Identifying problems and solutions with IT Department
Collaborating with team members across all departments to assist them with their technical requirements.
You will be responsible for a range of tasks including testing, and troubleshooting network and internet systems, wide area and local area networks, wireless issues, basic telephony.
Assisting colleagues through steps to help them resolve their technical problems.
Maintaining Standard Operating Procedures and reports that provide technical support to all departments.
Be on call for IT issues requiring a physical presence after hours and on weekends for the Branson area locations: French Quarter, Palace View, Palace View Heights and Branson Sales Center.
Will be Point of Contact (POC) for service outages in the Branson area.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Good verbal and written communication skills for interaction with employees, guests, vendors and the public including the ability to read, write, and communicate in English.
Basic math skills.
Desire 2+ Years’ experience in maintenance work.
Basic HVAC and appliance troubleshooting skills.
Ability to work overtime and/or weekends as required.
Ability to walk extensively, climb ladders, stairs and lift 50lbs or more.
Valid driver’s license in good standing.
Reliable transportation
Excellent customer service skills
1+ years of experience in a technical support role.
Certifications are preferred but not required.
Working knowledge and expertise with a variety of software, hardware, and applications.
Willingness to solve complicated problems and see projects through to completion.
Analytical skills to study problems and identify solutions.
Team-oriented attitude to help other colleagues and departments with technical problems.
Strong interpersonal communication and relationship-building skills.
Ability to manage time and effectively prioritize numerous projects at one time.

IT Assistant Requirements and Qualifications

1+ years of experience in a technical support role.
Familiarity with Microsoft Windows 10.
Certifications are preferred, but not required.
Working knowledge and expertise with a variety of software, hardware, and applications.
Willingness to solve complicated problems and see projects through to completion.
Analytical skills to study problems and identify solutions.
Team-oriented attitude to help other colleagues and departments with technical problems.
Strong interpersonal communication and relationship-building skills.
Ability to manage time and effectively prioritize numerous projects at one time.
Excellent administrative skills when needed (i.e., attention to detail, accurate data entry, takes appropriate initiative).

Safety

Ensure that all safety rules are observed by activities staff.
Practice and encourage the proper safety procedures for equipment & chemical use.
Practice and encourage the proper safety procedures for physical exertion that involves bending, lifting, and climbing.
Know tornado, fire, and disaster procedures and help coordinate evacuation efforts if necessary.
Understand and be capable of completing the SMC accident/injury incident report forms/documents.

Work Schedules

Given that we are in the hospitality industry and operations are 24 hours, 7 days per week, schedules will vary by department based on seasonality and business needs. All employees are encouraged to recognize there is a certain level of flexibility expected based on legitimate business situations. For office staff, slight variations of start and end times are available by department based on business needs. However, once a schedule is determined, employees should ensure they are timely based on their established schedule. Requests for schedule adjustments should be submitted to your immediate manager and may be considered if it meets the needs of the business.

BENEFITS (if eligible)

Weekly Pay and Direct Deposit
Health Insurance (Medical/Vision/Dental)
Company-Paid Life Insurance
Paid Time Off (PTO) Program
Paid Vacation and Holiday Pay
401 (K) Retirement Plan with a Company Match (based on eligibility)
Employee Wellness Programs
Fitness Center Reimbursement
Ongoing Professional Development Opportunities
Employee Family & Friends Discounted Stays
Various Employee Discounts (Local Businesses and National Retailers)
Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
Company-Supplied Uniforms and Equipment (Applicable Positions)
Flexible Work Schedules

Learn more about this Employer on their Career Site

Maintenance Technician - IT