WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?

JOB DESCRIPTION SUMMARY

The Tour Desk Agent's primary focus will be to handle all tasks related to tour flow at Sales Centers.

DUTIES AND RESPONSIBILITIES

Key holder responsible for opening Sales Center
Set up and coordination of breakfasts and lunches
Greet all inbound tours
Coordinate Tour Schedule for Sales – identify slots available on Sales Rep schedule and proactive solicit tour from appropriate source (OPC, In-house, minivac)
Provide excellent hospitality and customer service to all tours
Resolve concerns/challenges related to tour qualifications and gifting eligibility, distribute gifts as appropriate
Recordkeeping of tour schedules including data entry and updates of tour information in SPI
Cover other tour desks and locations if necessary or as seasonal volume shifts
Performs other related duties & special projects as requested

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Ability to establish priorities, work independently, and proceed with objectives
Ability to communicate effectively, both orally and in writing
Excellent computer skills to include MS Office
Attention to detail
Positive and friendly attitude
Excellent work ethic to include dependability, ownership of tasks to completion, appropriate sense of urgency, willingness to assist others and trustworthiness
Flexibility on availability – the ability to switch work schedule based on seasonal volume and/or coverage for co-workers

OPTIONAL SKILLS A PLUS

Knowledge of Spinnaker Resorts and or the timeshare industry
Prior experience in sales/customer service

BENEFITS (if eligible)

Weekly Pay and Direct Deposit
Health Insurance (Medical/Vision/Dental)
Company-Paid Life Insurance
Paid Time Off (PTO) Program
Paid Vacation and Holiday Pay
401 (K) Retirement Plan with a Company Match (based on eligibility)
Employee Wellness Programs
Fitness Center Reimbursement
Ongoing Professional Development Opportunities
Employee Family & Friends Discounted Stays
Various Employee Discounts (Local Businesses and National Retailers)
Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
Company-Supplied Uniforms and Equipment (Applicable Positions)
Flexible Work Schedules

Learn more about this Employer on their Career Site