Customer Service Representative

About Proponent:

Proponent is the world’s largest independent, employee-owned distributor of aircraft parts, serving customers worldwide. With more than 600 employees across 14 global locations, we take pride in helping keep thousands of aircraft flying safely and efficiently every day. For over 50 years, we’ve built the systems, relationships, and expertise that aviation relies on, from responsive quoting and on-time shipments to data-driven improvements that reduce turnaround time and cost. As a 100% employee-owned company, everyone at Proponent is an owner, which means we share responsibility for our success, look out for one another, and bring dedication and creativity to aviation logistics. Guided by our core values, empathy, intelligence, agility and integrity, we work as a trusted partner to keep aircraft in service and customers moving forward. At Proponent, you’ll join a global team committed to doing things right and supporting each other, helping keep aircraft flying and the world connected.

Job Summary:

Customer Service Representative (known internally as Customer Relationship Managers) typically liaise between customers and cross-functional internal teams in a fast-paced global work environment to ensure the timely processing of customer RFQ’s; spot quote follow up; purchase order review;  and order entry activities for the successful delivery of products and services according to customer needs. CRMs are responsible to follow up on outstanding quote activity, analyzing wins and losses for opportunities to gain future business. They collaborate closely with Quotation and post-order Customer Service Specialists and other Sales staff and often liaise with internal teams such as Product Management, Quality, and Materials Management regarding issues such as pricing, delivery, and terms to ensure the accuracy of quotes and to address customer inquiries and facilitate the timely and effective resolution of customer concerns and disputes. They build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers; develop a trusted advisor relationship with key customer stakeholders and decision-makers; and listen to understand the customer’s environment, influences, and challenges in the interest of building customer loyalty and creating exceptional customer experiences. 

See attachment for more details.

Requirements for Success:

✓ High School Diploma 

✓ 2-5 Years of Related Work Experience or 2 years College

Competencies:

✓ B2B Customer Service Fundamentals 

✓ Proficient with ERP Software and Salesforce or Similar CRM Application 

✓ Advanced Data Entry

Benefits and Perks of joining the team: 

• Medical, Dental, and Vision plan options
• Employee Stock Ownership Plan
• 401k Plan
• Vacation, Sick, and Holidays
• Good work-life balance