Account Manager (Commercial Lines)

Client Service Coordinator-Commercial Lines  

Updated 06/26

Department: Insurance

Reports To: Department Leader

Position Mission Statement

To fulfill KFG’s mission of educating, advising and serving with character and integrity by providing timely, considerate and professional service for personal and commercial lines insurance clients.  To build trust with insurance clients and team members and add referable value in KFG’s relationship with insurance clients.

Responsibilities and Tasks

Service 

• Answers policy change questions, quotes potential changes for customers and processes changes.  Ensures accurate & processing of changes by companies 
• Answers coverage-related questions for clients 
• Provides coverage documentation for clients, banks or other lenders as needed 
• Handles advanced billing questions  
• Performs policy reviews to ensure no material changes have taken place impacting agency coverage recommendations 

Retention 

• Reviews upcoming client renewals based upon renewal guidelines to target potential clients for re-market 
• Gathers information to remarket targeted clients and work to determine if an alternate carrier is a more appropriate fit 
• Quotes and issues rewritten policies, cancels prior coverage and ensures accurate processing of related items with carrier.  Reviews, processes & indexes all forms, documents and photos required to comply with carrier requirements for audit purposes 
• Client retention goal of 92%  

Claims 

• Accepts claim inquiries from clients and advises client based upon pertinent information such as other parties involved, injuries sustained, damage incurred and deductibles 
• Informs client of potential related claim surcharges 
• Files and documents claims with carriers & in agency management system 
• Communicates with company adjusters, & third parties (body shops etc.) as needed acting as a liaison in the event of poor communication between client and adjuster 
• In the event of an emergency, offers additional assistance such as scheduling disaster restoration services or other mitigation to minimize potential loss  

New Business 

• Serves as initial point of contact for prospective commercial insurance clients 
• Assists in gathering data/scheduling Needs Analysis calls for commercial producers 
• Assists producers in marketing risks by preparing and sending Accord Applications and/or entering proposals onto sites of various insurance carriers 
• Works together with producer to create professional insurance proposals for client delivery 
• General administrative/client support for commercial producers 
• Perform other duties as required.

Required Skills and Abilities

• Significant computer and software training or experience (i.e. Microsoft Office, AMS or Applied Agency Management systems, EZLynx or other comparative rater software) 
• Must have a desire to pursue professional development, additional licenses and/or designations 
• CIC Designation  
• Ability to manage up to $3,000,000 commercial premium volume book of business 
• Must be a team player and able to collaborate with insurance and other department team members 
• Comfortable interacting with clients via telephone, email, text, video conferencing or face-to face 
• Must be coachable, goal oriented, grasp concepts quickly, able to work in a fast-paced environment, embrace change and have a strong desire to learn and grow in the insurance industry 

Education and Experience

• Bachelor’s degree from an accredited college or university, preferred
• Two to three years insurance service experience, preferred
• Property & Casualty license is required, or able to obtain 
• 3+ years commercial insurance experience 
• CIC designation, preferred
• High School diploma or GED equivalent 

 Physical Requirements