Bilingual Office Manager

JOB TITLE:  Bilingual Office Manager

REPORTS TO: Director of School Operations

DEPARTMENT: School Operations 

POSITION TYPE: 12-month

COMPENSATION:  Network Pay Scale 7

LEAD Public Schools is Nashville’s largest homegrown charter network with five schools serving 2,400 students through both open enrollment and zoned-enrolled schools. At LEAD, our network of support systems help provide you a pathway to fulfill your goals. We encourage our employees at all levels to reach their potential by becoming leaders and dreaming big.

JOB GOAL:

The Bilingual Office Manager (OM) is responsible for managing the daily administrative operations of the school, in support of the goals, policies and procedures developed by the Director of School Operations (DSO) and the school’s Principal. The Office Manager works closely with the DSO and Network Support Team to set a high professional customer service experience and operational standards.

EDUCATION & PREFERRED EXPERIENCE:

• Bachelor’s degree from an accredited college or university

• 3+ years in administrative, preferably in a school main office; in lieu of degree

• Bilingual in Spanish and/or Arabic (preferred)

• 2+ years of strong student information systems (SIS) data management experience

THE ROLE:

• In collaboration with the DSO, manages the campus front office operations, serving as primary customer service contact for parents and visitors, answering phones, managing office supplies and all other essential office duties

• Trains, directs, and monitors the work of the Receptionist and student office aides

• Maintains strict confidentiality when dealing with student records and personnel matters

• Maintains high standards of professionalism in appearance, communication, and in relationships with internal and external stakeholders

• Analyzes situations and takes appropriate action regarding routine/emergency procedural matters without immediate supervision.

• Acts as the primary contact regarding student records for all legally entitled agencies; requests for student information and student records, collection of student registrations, and management of enrollment paperwork

• Maintains and secures student cumulative files per the current TDOE or federal guidelines

• Prints and distributes student grade reports to families

• Prepares a variety of documents and materials in support of school site operations including statistical reports, forms, and rosters

• In collaboration with the school leadership and the Family and Community Engagement Coordinator, organizes community outreach and holds registration/re-registration information sessions for families

• Work with the Operations Associate and Child Nutrition Operations Manager on income lunch verification forms collection

• Work with the DSO to order, receive, properly secure, and inventory campus goods according to the purchase order system

• Responds to requests for translation assistance and various other requests via Freshdesk

• Assists with responding to requests from operational platforms such as Slack, SmartInspect, Transportation Tracker, and Attendance Tracker/ DeansList

• Serve as backup medical designee to administer first aid and student medication

• Attends necessary staff meetings and in-service trainings

• May support in coordination of staff absences and securing of substitutes

• Maintains timely, regular, and consistent attendance at work

• Additional duties as assigned

QUALIFICATIONS:

• Belief in and commitment to the mission of “Ready for College and Ready for Life” and values of LEAD Public Schools

• At least 2 years exemplary record working in a startup, fast-paced office environment

• Excellent written and verbal communication skills

• Stands, walks and bends over, kneels, crouches, reaches overhead, grasps, pushes, and pulls.

• Moves, lifts, and/or carries up to 50 pounds to waist height.

• Ability to assess performance and develop methods and techniques for improvement

• Proven ability to work collaboratively on projects 

• Demonstrated ability to manage projects

• Proficiency and advanced experience with Google Suite and equivalent student database software

• Ability to work outside of normal hours and on weekends, as needed

• Proficiency and experience in Google Suite (Doc and Sheets)

• Ability to anticipate and resolve problems

• Ability to maintain the highest level of confidentiality

• Openness to giving and receiving frequent feedback

• Ability to maintain emotional control under stress

• Ability to work urgently in a fast-paced and results-oriented environment

• Creates and maintains positive working relationships on a team and/or in a highly collaborative environment

• A dedication to learn, grow, and develop as a professional

• Excellent organizational and people skills including time management and follow up

NICE TO HAVES:

• Typing Certificate, 50 Net WPM (no more than 2 years old)

• Demonstrated ability to supervise staff

• Experience with Infinite Campus

THE PERKS OF THE WORK:

Compensation: This is a full-time exempt position. Compensation is competitive, commensurate with experience.

• LEAD Public Schools offers a comprehensive benefits package, including but not limited to:

  • Employer provided medical and dental insurance, with an ability to add dependents

  • Vision insurance

  • PTO

  • 401k match

APPLICATION:

To apply, please complete an online application found at LEAD Public Schools.

LEAD PUBLIC SCHOOLS NON-DISCRIMINATION POLICY

LEAD Public Schools does not discriminate against any individual on the basis of race, color, religion, gender, sexual orientation, veteran status, national origin, age, and disability or limited English proficiency in its programs or employment policies as required by the Title IV and VI (Civil Rights Act of 1964), the Equal Pay Act of 1973, Title IX (Educational Amendments), and Section 504 (Rehabilitation Act of 1973).