Operations Specialist

What We Need

Corpay is currently looking to hire an Operations Specialist within our Corporate Payments division. In this role, you will be an independent contributor that manages a case queue to ensure SLA, preparing our client's files for vendor campaigns. The Operations Specialist has a key role in client onboarding using multiple online platforms and tools. The ideal candidate will be detail-oriented and seek to grow experience and skills for a career as an Operations Specialist. You will report directly to the Operations Supervisor and will regularly collaborate with Vendor Enrollment Specialists. 

How We Work

As an Operations Specialist, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in the Brentwood, TN office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Monitoring individual performance to remain within Queue Management.
• Maximizing use of current tools and programs as well as using technological creativity to eliminate the backlog.
• Demonstrating effective oral and written communications with customers, department personnel and management.
• Ability to effectively change project ownership and provide detailed reasons.
• Collaborating with adjacent departments to understand client challenges and provide solutions.
• Growing knowledge of the business needs and participate in ongoing education to develop a career path.

Qualifications & Skills

• 3+ years of experience in a professional setting.
• Advanced computer skills, including advanced knowledge of Word and Excel
• Familiarity with Salesforce and or other CRM packages preferred
• Analytical and general math skills are required
• Must be organized, able to communicate effectively and comfortably
• Credit card industry experience a plus; CRM experience is a plus; Salesforce knowledge is a plus
• Need to be focused, detail-oriented, self-motivated
• Excellent verbal and written communication skills
• Ability to work independently or in a team environment
• Demonstrates flexibility in approach to work, people, processes and understand the importance of accurate data to business operations
• Tenacity to think “outside the box” when presenting solutions to business challenges

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.