Strategic Account Manager

What We Need

Corpay is currently looking to hire a Strategic Account Manager within our NA Fuel division. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, you will serve as the primary client services contact that is responsible for supporting retention, client satisfaction and issue resolution of their assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. Account Managers are assigned a portfolio of customers and is responsible for understanding and resolving issues pertaining to products utilized by the client. You will report directly to the Senior Manager of Operations and regularly collaborate with various departments.

How We Work

As a Strategic Account Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN

• Company-issued equipment

• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Working directly with clients to provide day-to-day account support, problem resolution, research and analysis.

• Responding to inbound emails and phone calls

• Developing and executing a client service delivery strategy for assigned clients around the needs, contracts specifications and cost components. 

• Conducting regularly scheduled calls, presentations to review business performance, including training and education.

• Making decisions regarding the set up and support of the clients assigned to their care and has the ability to approve financial fee and or transaction concessions.

• Preparing and presenting solutions in advance to retain relationships.

• Using customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base.

• Interacting effectively with internal departments to support customer base.

• Introducing and promoting other Corpay products to satisfied client base, promoting lead generation to Relationship Management Team

• Retaining client base of accounts and associated revenue through an appropriate level of contact with clients

• Meeting productivity requirements in regard to territory management and quality contact with customers

• Troubleshooting of client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration. 

• Developing professionally, improving performance, and understanding the tools in place and maximize their use.

• Demonstrating leadership qualities that influence peers to work collaboratively, automating manual processes, and using the systems available to their fullest potential.

• Serving as key contributor in developing and testing new processes and procedures that enhance the user's experience.

• Acting as a change agent

Qualifications & Skills

• Minimum 4 years' Call Center or Customer service team experience

• Prior Account Management or relationship management experience preferred.

• Ability to work with large client base.

• Minimum High School or GED required.

• Bachelor’s Degree or equivalent work experience preferred.

• Proficiency in Microsoft Office.

• Salesforce knowledge is a plus.

Benefits & Perks

·        Medical, Dental & Vision benefits available the 1st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)

• Virtual fitness classes offered company-wide

• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time

• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)

• Philanthropic support with both local and national organizations

• Fun culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy

Pay Philosoph

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.