Internal job posting for current 360 Privacy employees only. Only internal applicants will be considered.

Title: TEAM LEAD, SOC

Reports To:

The Team Lead, SOC will report to the Senior Manager, SOC.

Job Overview:

The Team Lead, SOC, is responsible for overseeing the day-to-day execution of Security Operations workflows, ensuring work is completed accurately, on time, and in alignment with defined processes, SOPs, SLAs, and priority frameworks while supporting/managing team members and escalating system-level issues as needed.

Core Ownership:

Own daily execution and output quality for assigned team
Own queue health, backlog management, and SLA adherence
Own task prioritization and work distribution within defined frameworks
Own workflow compliance and execution consistency

Key Responsibilities:

Ownership & Expertise

Own the deletion product and act as the subject matter expert on all site deletions
Maintain and update the Site List Guides and SOPs

Workflow & Operations Management

Prioritize and distribute daily work across the DPA team
Assign, escalate, and resolve tickets (including Expanded Services and escalations)
Support operational tasks like PII updates, enrollments, and scan queue management

Team Leadership & Development

Conduct weekly syncs, training, and onboarding (including 2-week reviews)
Provide guidance, answer questions, and foster team innovation

Quality Assurance & Performance

Perform QA checks on DPA work and team tools/technology
Monitor and report on individual and team performance metrics

Communications & Process Improvement

Communicate process updates and track site changes clearly
Gather team feedback and drive improvements to workflows and tools

Decision Scope

Own real-time prioritization and task distribution within defined workflows
Focus on execution and contributes feedback to improve systems over time

Required Qualifications:

Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook)
Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
Demonstrates an inspirational attitude that contributes to a positive team environment
Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance
Ability to maintain reliable and consistent attendance and punctuality
Basic skills and understanding of Specialty Software: Jira, Confluence, Miro
Excellent verbal, written, and presentation skills

Required Education/Experience:

At least 6 months in a DPA role

Preferred Qualifications:

A Bachelor’s Degree (BA, BS, BBA) or equivalent
Experience working in a corporate security environment
Previous management experience

Interested? Please apply via the link by end of day on September 14.

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