Account Manager

About the Role
We are seeking a detail-oriented and customer-focused Account Manager to support our warranty and wholesale repair operations. This role serves as a key liaison between SJR, warranty partners, and retail clients, ensuring timely communication, accurate billing, and exceptional service. The ideal candidate is organized, proactive, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities

• Gather, compile, and prepare weekly and monthly reports for assigned contracts to review with warranty partners.

• Bill warranty repairs in accordance with each provider’s specific terms and conditions; prepare manifests and required documentation to ensure repairs are shipped to the correct recipients.

• Bill wholesale repairs based on approved estimates and provide corresponding manifests and shipping documents.

• Review and accurately tag repairs returned to SJR as rework from prior services.

• Verify contract validity through warranty provider portals to ensure coverage is active and all repair information is accurate.

• Answer inbound calls and provide timely updates on repair statuses; direct to appropriate departments as needed.

• Communicate repair updates via email and phone in a clear and professional manner.

• Escalate concerns or service issues to management promptly.

Qualifications

• Prior experience in account management, customer service, warranty processing, or related field preferred.

• Strong attention to detail with excellent organizational and time-management skills.

• Effective written and verbal communication skills.

• Ability to work collaboratively across departments.

• Proficiency with computer programs, portals, and internal systems.

Why Join Our Team?

• Collaborative team environment

• Opportunities for growth and development

• Competitive compensation and benefits package

We have many opportunities available on our other career site pages. Click here to link to our careers page!