Rooms Manager

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state’s largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long.

Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.

What’s in it for me?

 Perks:

• $1,000 Sign- On Bonus (terms & conditions apply)
• Relocation Assistance for salaried Managers relocating 50+ miles away
• Long- Term Housing Options Available
• Guest gym access
• 6 Paid Holidays
• Weekly pay cycle
• Complimentary meals in cafeteria

Benefits

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Support services including an Employee Assistance Program (EAP)

Resort Discounts

• Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)
• 25% off Food & Beverage (excluding alcohol)
• 25% off Retail
• 25% off Spa Services
• Discounts on Ski & Golf Rentals, Canopy Tours, and other activities

Overview:

To ensure that all Housekeeping, Laundry, and/or Front Office areas are operating efficiently.  Work closely with the other Rooms Managers to ensure the business needs of the resort are met.

Responsibilities:

Overall:

• Attend and assist with the Monthly department meetings. 
• Sign off on payroll, ensuring all coding is accurate, PTO sheets turned in, manual time sheets turned in and detail reports are signed and turned in. 
• Assist with scheduling for the department. 
• Cover supervisor duties as needed. 
• Continued training of associates as needed. 
• Assist in performing monthly 1-on-1 staff meetings. 
• Facilitate evening department stand up meetings with the evening associates. 
• Assist in the interviewing and hiring process 
• Perform Coaching and Counseling of staff as needed. 
• Displays a positive, upbeat and professional demeanor with all guests and associates 
• Assist with all supply inventories. 
• Maintain property to Omni standards 
• Responds quickly and urgently to all guest requests 
• Conducts Moments of Service success checklists on a daily/weekly basis 
• Ensure all Safety Policies and Procedures are followed and adhered to. 
• Attends weekly forecast and operations meeting 

Housekeeping: 

• Primary focus on public area cleanliness and turndown service. 
• Manage the Supervisors and all daily operations of the team. 
• Daily Medallia Board is posted and Shared with Associates. 
• Manage the 100 point inspection process. 
• Monitor Medallia guest room cleanliness scores. 
• Conducts guestroom inspection checklist on daily/weekly basis 
• Conducts Rooms control to update personal preference profiles 
• Conducts inspections of stayover service and turndown service 
• Conducts inspections of public areas 
• Works with lobby attendants to maximize efficiency and quality of work. 

Laundry:  

• Turns on/checks for on status of the iron and makes sure it is in good operations condition (wax, etc.) 
• Checks all washing machines and dryers to ensure they are in good working condition. 
• Assign all Laundry associates to their stations when they check-in for the day 
• Keeps count and records of all items processed. 
• Personally supervises the spotting and washing of all stained linens/terry. 
• Recommends linen to be converted to rags when necessary. 
• Fills in a station with connective action if a Laundry associate is absent. 
• Oversees the delivery of linens to Food & Beverage and guestroom floors. 
• Responsible for the correct folding of all items.  Sets priorities for the linen runners in loading and delivery to floors. 
• Inspects all linen before it leaves the Laundry. 
• Responsible for Laundry associate morale, absenteeism and daily production. 
• Responsible for proper station rotation during the day. 
• Responsible for communication with Housekeeping Assistant, Room Service Manager, Restaurant Manager, Convention Service Manager for all daily specials and weekly/monthly requirements. 
• Responsible for all monthly linen inventories 
• Responsible for daily/weekly/monthly payroll, chemical and assorted operating costs.  
• Before leaving each day, make sure all areas are clean, safe, and hazard free and linen is covered and everything is securely locked. 

Front Office: 

• Ensure registration cards are completed. 
• Ensure all needed reports are run. 
• Continually train Front Desk associates. 
• Communicate with department managers on continuing basis.  Especially the communication with Night Audit each evening/morning. 
• Handle guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints. 
• Be very familiar with the hotel computer system for training maintenance and trouble shooting. 
• Complete weekly supply inventories to ensure adequate pars of such. 
• Complete rate discrepancy report and make needed changes. 
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc. 
• Prepare group information sheets. 
• Complete check-out with balance report. 
• Complete credit check daily. 
• Complete Moment of Service Audits 
• Adhere to all Systems & Controls of the Front Desk and appropriate areas of responsibilities. 

Qualifications: 

• Three to Four years’ experience in Front Office/Housekeeping/Guest Services, including at least two years supervisory experience, required. 
• Knowledge of Opera, Kronos, and Alice are preferred 
• Must be able to stand and walk for an extended period of time or for an entire shift 
• Must be able to move, lift, carry, push, pull objects up to 50 lbs. 
• Must be available to work flexible hours to include nights, weekends, and holidays. 

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster. 

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.