ER/ICU Veterinary Technician Supervisor

Job Overview

We are seeking an experienced, motivated, and team-oriented ER/ICU Veterinary Technician Supervisor to oversee daily operations within our emergency and intensive care department. This role combines hands-on clinical work with leadership responsibilities, ensuring exceptional patient care, efficient workflow management, and staff development in a fast-paced specialty hospital environment.

The ideal candidate is a strong leader, highly organized, clinically skilled, and passionate about supporting both patients and team members.

Key Responsibilities

Department Management & Clinical Coordination

Supervise daily ER/ICU clinical workflow, ensuring timely patient assessments, diagnostics, treatments, and follow-up care.
Oversee technician workflow across hospital departments to ensure smooth daily operations.
Monitor staffing coverage throughout shifts, including lunch breaks and department support as needed.
Reallocate staff appropriately based on patient volume and hospital needs.
Collaborate with the Medical Operations Manager to ensure proper equipment, medication, and supply availability.

Scheduling & Staffing

Create and manage weekly technician schedules for the department.
Ensure proper staffing levels are maintained hospital-wide.
Coordinate coverage for call-outs and open shifts using appropriately trained staff.
Submit department schedules and on-call schedules one month in advance.
Assist with completion of holiday scheduling for hospital departments, including MRI and surgery.

Staff Leadership & Development

Lead, mentor, and support veterinary technicians and assistants in a collaborative and respectful environment.
Serve as the primary point of contact for nursing and technician concerns.
Oversee onboarding and continued training of ER/ICU staff.
Conduct performance evaluations and provide constructive coaching and professional development support.
Address performance or behavioral concerns in accordance with hospital disciplinary protocols.
Maintain and enforce hospital protocols, including workflow and cleanliness standards.

Quality Assurance & Compliance

Ensure all patient care activities align with hospital standards, safety guidelines, and best practices.
Maintain accurate and thorough medical records.
Coordinate maintenance and calibration of ER/ICU equipment.
Enforce safety procedures to protect patients, clients, and staff.

Client Service & Communication

Partner with veterinarians and client service representatives to provide timely client communication and support.
Advocate for patient comfort, well-being, and compassionate care at all times.

Operational Efficiency

Identify opportunities to improve workflow efficiency and patient care processes.
Monitor staffing hours and overtime while maintaining quality patient care.
Collaborate with hospital leadership regarding inventory management and budget-conscious resource usage.
Attend required meetings and administrative sessions.

Position Requirements

Must be an LVT with ER and/or ICU experience preferred.
A minimum of 2 years leadership or supervisory experience strongly preferred.
Must be comfortable working on the hospital floor in a hands-on technician role.
Strong communication, leadership, multitasking, and organizational skills required.
Ability to thrive in a fast-paced emergency environment.
Reliable transportation required.
Must regularly check and respond to work communications.

Scheduling Expectations

One weekend shift per week required.
Participation in the hospital on-call rotation is required:
- 2 daytime on-call shifts per month
- 2 overnight on-call shifts per month
Holiday rotation required:
- Winter Holidays: Thanksgiving, Christmas Day, New Year’s Day
- Summer Holidays: Memorial Day, July 4th, Labor Day
Administrative time will be provided during the work week for meetings and supervisory duties.

Why Join Our Team?

We are committed to providing exceptional patient care while fostering a supportive, team-focused work environment where employees can continue to grow professionally and clinically.

If you are passionate about emergency medicine, leadership, and making a difference in patient care, we encourage you to apply.

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