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Job Title: Customer Care Representative - SEASONAL
Department: Customer Care
FLSA Status: Non-exempt (Hourly), Seasonal
Reports to: Customer Care Supervisor
Pinnacle Propane provides propane fuel and related equipment to residential, commercial, and wholesale customers, including the sale and lease of propane storage tanks.
Position Summary
The Customer Care Representative (CCR) is expected to handle all day-to-day front-office activities. The CCR works closely with the Customer Care Supervisor (CCS) to ensure satisfactory service to the customers. This position furthermore ensures the efficiency and effectiveness of the administrative activities executed in the front office.
In addition to core customer care responsibilities, CCRs may be required to assist with propane bottle refilling as needed. The company will provide all necessary training and ensure proper licensing for this task. Candidates should be comfortable following safety protocols and handling propane equipment in compliance with regulatory standards.
Essential Job Responsibilities
- Answering calls and handling customer queries
- Adhere to assigned schedule and perform all assigned task
- Provide first level support for customer complaints or issues
- Research / resolve customer inquires
- Discuss with direct supervisor, results of their daily, weekly, and monthly performance
- Accountable for satisfactory daily call answer rate and first call resolutions
COMPETENCIES
- COMMUNICATION – must be able to effectively communicate with teammates, managers and customers
- INTERPERSONAL SKILLS – demonstrates the ability to understand relationship-orientated aspects of social effectiveness and to operate successfully in a variety of social exchanges
- TEAMWORK – possesses the ability to work together toward a common vision
PERFORMANCE MEASUREMENTS
- Independently performs tasks of a routine nature
- Consistently delivers quality work during allotted timeframes
- Demonstrates appropriate organizational skills
- Understands and ensures compliance with company policies and procedures
Qualifications
- Education: High school diploma or equivalent required
Experience / Abilities:
- Effective communication skills and ability to interact with all employees and customers
- Ability to resolve customer inquiries while maintaining a professional and calm demeanor
- Ability to remain organized and focused on attention to detail in a fast-paced environment
- Proficient in Microsoft Office Suite or related software
- Use of Microsoft Office & generally have high level of computer skills
- English, fluent proficiency, verbal and written. Knowledge of Spanish an advantage
Travel and Hours
- This position is full-time, standard operating hours
- Minimal travel may be required with this position as part of support responsibilities
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Employee is regularly required to talk or hear
- Employee frequently is required to stand, walk, use hands to finger, handle or feel and reach
- Employee is occasionally required to lift office products and supplies, up to 20 pounds
SEASONAL EMPLOYMENT DISCLAIMER: This position is a temporary seasonal role intended to support business operations during periods of increased demand. Seasonal employment is not intended to create an expectation of ongoing or permanent employment.
Seasonal employees may be employed for no longer than six (6) months, unless business needs warrant consideration for conversion to a regular position. Any decision regarding conversion to a regular full-time or part-time role is at the sole discretion of the Company and is based on business needs, position availability, performance, qualifications, and other applicable factors.
Employment in a seasonal position does not guarantee consideration for, offer of, or conversion to a permanent position.
Applicants should understand that seasonal employees are not eligible to accrue Paid Time Off (PTO) and are not eligible for Company-sponsored medical benefits, unless otherwise required by applicable law.
Seasonal positions are designed to provide operational support during peak-demand periods and may require schedule flexibility, including evenings, weekends, holidays, and overtime, as business needs dictate. Due to operational requirements during peak business periods, approval of time-off requests may be limited in accordance with Company policy.
Pinnacle Propane reserves the right to modify schedules, work hours, assignment duration, staffing levels, or discontinue seasonal positions at any time, subject to applicable law and business needs.
DISCLAIMER: This job description outlines the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Responsibilities may be modified based on business needs and organizational requirements.
EEO Statement: Pinnacle Propane is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pinnacle Propane complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action.
Reasonable Accommodations: Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email recruting@pinnaclepropane.com.
Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at recruting@pinnaclepropane.com so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.
Drug-Free Workplace: Pinnacle Propane maintains a drug-free workplace. Employment is contingent upon successful completion of all applicable pre-employment requirements, including drug testing.
Solicitation Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.
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