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Since 1925 The Child and Family Guidance Center has been serving children and families. We provide culturally informed mental health care and complementary supports, regardless of ability to pay. If you would like to be a part of our team and make real difference in people’s lives. The Child and Family Guidance Center is currently seeking a full time Program Administrator for our Mobile Crisis Intervention Service Program.
The Program Administrator functions as a detail-oriented and highly organized person who supports the team in. This is a full-time, in-office position which will play a key role in quality assurance, ensuring accuracy and compliance of clinical documentation, screening incoming calls from 2-1-1, and dispatching clinicians to crisis locations in real time. The ideal candidate will have strong skills in data processing and quality improvement, and the ability to thrive in a fast-paced environment. Multilingual candidates are strongly encouraged to apply.
The selected individual will be responsible for but not limited to the following Essential Functions:
- Screen incoming 2-1-1 and Outpatient ECC calls, triaging appropriately based on urgency and service need.
- Collaborate closely with Mobile Crisis clinicians to ensure smooth transitions and continuity of care for children and families.
- Participate in regular supervision, case conferences, and multidisciplinary team meetings.
- Utilize the agency's electronic health record system to complete and maintain accurate clinical documentation, program data, and outcome tracking in a timely manner.
- Maintain organized records, assist with data collection, and contribute to ongoing quality assurance and improvement initiatives.
- Assist in compiling agency reports, program statistics, and billing documentation as required.
- Carry out additional duties as assigned by the Program Regional Director, Unit Director, or CEO of The Child & Family Guidance Center.
- Ability to work collaboratively with others while meeting deadlines
- Passionate about the work as evidenced by: consistent accountability to the team, empathic attitude through active listening, respectful and empowering by motivating and inspiring others to think outside of the box, promote an atmosphere of mutual respect and accountability
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:
- Bachelor's degree preferred.
- Minimum of 2 years of experience working in an administrative support role with data analytics, note taking and spreadsheet management.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office and electronic documentation systems; ability to take efficient, accurate notes and manage data entry tasks effectively.
EEO Statement: The Child and Family Guidance Center is an equal opportunity employer, and does not discriminate based on race, color, age, gender, national or ethnic origin, religion, sexual orientation, or physical disability.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
website: www.cfguidance.org
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