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Alliance for Community Empowerment, Inc.
Job Description
JOB TITLE: Case Worker                     DEPT:  Supportive Services
REPORTS TO:  Program Coordinator           FLSA:  Non-exempt
SALARY RANGE: Grade 6Â Â Â Â Â Â Â Â Â Â
Position Summary:
The Caseworker supports individuals and families by connecting them to essential services and resources that promote self-sufficiency and well-being. This role involves direct client engagement, case management, and collaboration with community partners to ensure individuals receive the support they need.
Key Responsibilities:
•   Conduct client interviews, assess eligibility, and enroll individuals and families in agency programs.
•   Assist clients in developing action plans to improve their circumstances and achieve self-sufficiency.
•   Provide referrals and follow up with community resources to address clients’ social service and health needs.
•   Collaborate with clients to create and implement personalized action plans with clear goals.
•   Support clients in achieving economic independence through goal-oriented planning.
•   Conduct follow-ups with clients at least every six months and annually to monitor progress.
•   Advocate on behalf of individuals and families to ensure they receive the necessary support.
•   Utilize CAPTAINS case management and other required software proficiently.
•   Participate in interdisciplinary case conferences to coordinate services effectively.
•   Maintain knowledge of local social service and health agencies, fostering strong referral partnerships.
•   Develop and maintain a community resource database for client support.
•   Prepare reports and enter client data accurately into the system.
•   Perform other related duties as assigned.
Qualifications:
•   Education & Experience:
o   Bachelor's degree in Human Services or a related field with at least one year of experience in human services.
o   OR Associate degree in Human Services or related field with at least two years of experience.
o   OR High School diploma with three years of experience in human services.
•   Knowledge of social service and health agencies in the Greater Bridgeport area.
•   Strong verbal, written, and interpersonal communication skills.
•   Bilingual communication skills (oral and written) are a plus but not required.
•   Proficiency in computer use, including case management systems.
PHYSICAL REQUIREMENTS
                                        HOURS/DAY
                                0-1     1-2     2-4     4-7
Standing                           X
Sitting                                                 X
Reaching                          X
Driving                            X
Walking                           X
Twisting                           X
Squatting                          X
Lifting                            X
Bending                           X
Gripping                                         X
Keyboard Use                                           x
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