Customer Service Representative - Full-Time

CUSTOMER SERVICE REPRESENTATIVE - FULL TIME

**5-Time winner of the Top Workplace by the St. Louis Post-Dispatch including 2023 & 2024! **

Our Mission We are devoted to delivering complete customer satisfaction by the way of respect, knowledge, and teamwork.

Competitive Hourly Wage, Full Benefit Package, and All Positions are Day/Evening Shift!

Customer Service Representative (Call Center) Description:

Calling all customer service and call center all-stars. Store Supply Warehouse is adding dedicated service minded professionals to join our team as a Customer Service Specialist at our main headquarters in Bridgeton, MO. As a Customer Service Representative, you will be the point person for customer questions/concerns, inbound customer calls, and entering orders. The customer service department at Store Supply Warehouse is a collaborative, goal-oriented environment with a laser focus on our customers and our team.

Key Responsibilities:

• Providing an excellent customer experience through various channels (phone, email, chat) by addressing customer questions, concerns, and requests in a timely and professional manner.
• Proactively engage with potential customers through outbound calls and emails to introduce Store Supply Warehouse.
• Build and maintain strong customer relationships, ensuring high levels of customer satisfaction and loyalty.
• Stay up to date with SSW product knowledge and industry trends to effectively communicate benefits to customers.
• Identify customer needs and recommend the appropriate products/services to meet those needs.

Qualifications

Customer Service Representative Qualifications:

• High School Diploma or a GED is required
• Customer Service experience of 1 year or more in a call center is preferred but not required; Store Supply Warehouse will train all new employees, including data base softwares
• Must be computer literate, proficient in Data Entry and Typing, a must.
• Ability to navigate between different websites and multitask
• Ability to work in a quick-paced customer service environment; troubleshoot and take corrective action to resolve issues, if necessary
• Experience with outbound sales, telemarketing, or company/product introductions, a plus.
• Fluent in Spanish is a plus, but not required
• Willingness to maintain a safe and ethical work environment, and work as an effective team member

Customer Service Specialist Benefits:

• Starting hourly wage of $17.50/hour
• Opportunity for growth
• Merit increases
• Medical benefits options for you and your family. Eligibility within 60 days based on start date
• Dental Insurance
• Vision Insurance
• Medical Flexible Spending Account (optional)
• Dependent Care Flexible Spending Account (optional)
• Basic Employee Life Insurance (company paid)
• Short-Term Disability
• Long-Term Disability (company paid)
• 401k Plan

Your application will be reviewed, and you will be contacted if qualifications are met

All offers are contingent upon a background check

Store Supply Warehouse is an Equal Opportunity Employer (M/F/D/V)