Service Manager

About the Role:

The Service Manager plays a pivotal role in overseeing the efficient operation of the service department, ensuring that all maintenance and repair activities meet the highest standards of quality and customer satisfaction. This position is responsible for managing both the technical and administrative aspects of service delivery, including preventive maintenance programs, troubleshooting, and coordinating with various teams such as the body shop and line maintenance. The Service Manager acts as a key liaison between customers and service personnel, fostering positive interactions and resolving any issues promptly to maintain strong client relationships. Additionally, this role involves strategic planning to optimize workflow, resource allocation, and continuous improvement initiatives to enhance overall service department performance. Ultimately, the Service Manager ensures that all service operations contribute to the company’s reputation for reliability, safety, and excellence in automotive repair and maintenance services.

Minimum Qualifications:

• High school diploma or equivalent; technical certification or associate degree in automotive technology or related field preferred.
• Minimum of 3 years experience in automotive service management or a related supervisory role.
• Proven knowledge of building maintenance, preventive maintenance, and automotive repair processes.
• Strong customer service experience with demonstrated ability to manage customer interactions effectively.
• Familiarity with electrical troubleshooting and line maintenance procedures.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Automotive Technology, or a related discipline.
• Experience working in or managing a body shop environment.
• Certification from recognized automotive service organizations (e.g., ASE certification).
• Proficiency with service management software and digital diagnostic tools.
• Leadership training or management certification.

Responsibilities:

• Manage daily operations of the service department, including scheduling, workflow coordination, and resource management.
• Oversee preventive maintenance programs to ensure timely and effective servicing of vehicles and equipment.
• Supervise and support technicians in electrical troubleshooting, automotive repair, and line maintenance tasks.
• Maintain high levels of customer satisfaction by addressing inquiries, resolving complaints, and ensuring clear communication.
• Coordinate with the body shop and other departments to streamline repair processes and optimize turnaround times.
• Implement and monitor safety protocols and quality control measures within the service department.
• Prepare reports on service department performance, customer feedback, and maintenance activities for senior management.
• Train and develop service staff to enhance technical skills and customer service capabilities.

Skills:

The Service Manager utilizes building maintenance and preventive maintenance skills daily to ensure all equipment and vehicles are serviced proactively, minimizing downtime. Expertise in automotive repair and electrical troubleshooting is essential for guiding technicians and resolving complex technical issues efficiently. Strong customer interaction and satisfaction skills are applied continuously to maintain positive relationships and address client needs promptly. Coordination with the body shop and line maintenance teams requires excellent organizational and communication skills to optimize workflow and service delivery. Additionally, leadership and problem-solving skills are critical for managing the service department’s operations, training staff, and implementing improvements that enhance overall performance.

About Company:

We're more than just a service provider-we're a team driven by purpose, urgency, and care. We pride ourselves on delivering expert solutions that are fast, reliable, and focused on what matters most: the customer.

Our culture is built around putting customer care first. Whether in the shop, in the field, or in the corporate office, we believe every role is an opportunity to ease someone's stress and replace it with confidence. That's why we respond with urgency, lead with empathy, and empower our associates to go above and beyond. Together, we turn stress into satisfaction.

Our mission is simple: the customer's needs are our mission-every time, no exceptions. We support our team members with the tools, training, and trust they need to serve customers better. From the first call to the final follow-up, we deliver excellence with speed, safety, and heart.

If you're passionate about helping others, solving problems under pressure, and being part of a team that leads with care and delivers with purpose-we'd love to have you on board.