Operations Manager - Distribution Center

Description

MJ Holding Company, LLC is the largest distributor of sports trading cards and trading card games like Magic: The Gathering and Pokémon—and we’re growing fast. Our success comes from passionate people who love what they do. At MJH, you’ll find a team that’s enthusiastic about the products we distribute, proud of the culture we’ve built, and committed to our success. If you’re driven and excited about the world of trading cards, we want you on our team! 

Lead People. Drive Performance. Shape the Future of Operations.

We are seeking a high-impact Operations Manager to lead first-shift operations within a high-volume retail and E-Commerce distribution center. This strategic leadership role oversees end-to-end warehouse operations, including receiving, inventory management, fulfillment, shipping, quality, and returns, while building a culture of accountability, engagement, and continuous improvement. The successful candidate will lead through influence, develop high-performing leaders, and drive operational excellence through data-driven decision-making and disciplined execution. 

Key Responsibilities

• Lead and develop a team of department managers and front-line operations teams.
• Drive performance across safety, productivity, inventory accuracy, quality, and service metrics.
• Build a culture focused on accountability, collaboration, employee engagement, and operational excellence.
• Partner cross-functionally with Planning, IT, Field Operations, Human Resources, and staffing partners to achieve business objectives.
• Lead continuous improvement initiatives that optimize productivity, reduce costs, and enhance customer service.
• Translate strategic priorities into operational execution and measurable business results.

Leadership Qualities We're Looking For

• Proven people leader who develops talent, builds succession pipelines, and inspires high-performing teams
• Strategic thinker who balances day-to-day execution with long-term operational objectives
• Change agent who effectively leads organizations through growth, transformation, and process improvements
• Results-driven decision maker who leverages data and analytics to drive performance and accountability
• Collaborative partner who builds strong relationships across departments and influences outcomes
• Customer-focused leader who understands the impact of operational excellence on the customer experience
• Executive presence with strong communication skills and the ability to engage teams at all levels of the organization
• Resilient problem solver who thrives in a fast-paced environment and navigates challenges with confidence and urgency

Requirements

Qualifications

• Bachelor’s degree in supply chain management, business administration, logistics, or equivalent experience
• 7+ years of progressive distribution center, fulfillment, or warehouse operations leadership experience
• Experience leading multiple operational functions and developing front-line leaders
• Background in retail, E-Commerce, or omnichannel distribution environments
• Strong knowledge of warehouse management systems, inventory control, labor management, and operational best practices
• Demonstrated success improving operational performance, employee engagement, and business results

Preferred

• Lean, Six Sigma, or continuous improvement certification
• Experience with automation, material handling systems, and labor management technology
• Multi-shift distribution center leadership experience

Why This Role?

This is an opportunity to join a leadership team where you will directly influence operational strategy, build organizational capability, and drive measurable business impact. We are looking for a leader who can develop people, elevate performance, and create a culture that consistently delivers exceptional results.

Why Join Us?

At our company, we believe operational excellence starts with great people. We are committed to creating a culture where leaders are empowered to make an impact, challenge the status quo, and develop high-performing teams.

Our leaders succeed because they:

• Lead with integrity by doing the right thing, fostering trust, and creating an environment of accountability
• Put people first by investing in employee development, recognizing achievements, and building inclusive, engaged teams
• Own results by setting high standards, embracing accountability, and delivering on commitments
• Embrace continuous improvement by seeking better ways to work, encouraging innovation, and driving meaningful change
• Collaborate across the business by building strong partnerships and working together to achieve common goals
• Focus on the customer by understanding that every operational decision impacts the customer experience

Our Ideal Leader

You are a visible, hands-on leader who inspires confidence, develops talent, and creates a culture where employees are motivated to perform at their best. You balance strategic thinking with operational execution, lead through change with resilience, and consistently drive results through others.

This role offers the opportunity to shape culture, influence strategy, develop future leaders, and make a significant impact on the performance and growth of our distribution operation. 

TOTAL REWARDS
MJ Holding Company provides a competitive compensation package, including annual merit increases and bonus based on company and individual performance. In addition, the company offers comprehensive benefits options including medical, dental, vision coverage, disability insurance, health savings and flexible spending accounts. To help save for the future, all employees are eligible for a 401(k) match of 100% on the first 3% and 50% for the next 2% of your contribution. In addition, we provide wellness resources which include an employee assistance program, fitness discounts, the CALM app, and access to a wellness professional. We offer various types of paid time off including vacation, salary continuance, and country specific holidays. We also prioritize recognizing employee milestones including life events and service anniversaries.