About the role

The Implementation/Deployment Leader is the primary point of contact for Steelhead customers, responsible for guiding manufacturers through the full deployment lifecycle — from initial configuration to go-live. You will develop a deep understanding of each customer’s business, implement and tailor Steelhead to meet their operational needs, and train their teams from ownership to the plant floor. This role is ideal for someone who thrives in a client-facing environment, takes ownership of outcomes, and is passionate about helping manufacturers realize the full value of modern software.

What you'll do

Work directly with customers to fully understand their business and goals — from both a production and administrative perspective — then implement and configure Steelhead to meet their needs
Train customers on their use of Steelhead, from ownership to the plant floor
Meet and exceed the target ARR per month as set by deployment management
Balance time to value and quality in your deployments, helping customers feel the value of the product as soon as possible while ensuring sustained satisfaction
Consistently pursue continuous improvement opportunities in the deployment process, tools, cross-functional collaboration, customer training, and more
Respond to customer phone calls, text messages, emails, and support tickets promptly; provide critical knowledge and technical support
Build relationships with customer contacts to create advocates of Steelhead; generate trust and credibility at multiple levels in existing accounts
Work with Engineering for product feedback, feature development, and more

WHY YOU WILL LOVE THIS ROLE

You will play a pivotal role in helping Steelhead customers achieve real results and maximize the value of their Steelhead investment.
You will gain exposure to a wide range of industries and learn how different businesses operate —from ownership and management to production and front-office teams.
You will expand your skillset in project management and communication.
This role provides great, long-term opportunities for motivated individuals that are looking to grow.

Qualifications

Experience in one or more of the following:
3+ years of professional, full-time experience at a metal finisher or other manufacturer and ERP/MES experience
Bachelor’s degree and 2+ years of professional, full-time experience in manufacturing
Bachelor’s degree in a technical field (e.g., mechanical engineering) with GPA of 3.5 or above, or 2+ years of professional, full-time working experience

Personal and professional profile aligned with Steelhead’s core values

Ability to travel to customer sites; travel varies but can be 25%–50% of time

Preferred Qualifications

Compensation and Benefits

WHY JOIN STEELHEAD TECHNOLOGIES?

Be part of an innovative company driving transformation in the job shop sector.
Work in a collaborative, high energy environment where your contributions make a direct impact.
Opportunity to grow your career while working to support our vision to elevate manufacturing.
Competitive pay and benefits including health, vision, and dental insurance.

Learn more about this Employer on their Career Site

Implementation Leader