Surveillance Operator - Surveillance

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

POSITION SUMMARY:

The incumbent is responsible for performing technical surveillance duties to ensure state and federal gaming laws and policies and procedures are being maintained. He or she will perform surveillance of the gaming floor, parking lot, back-of-the-house areas, outbuildings, and shops by means of complex electronic and video equipment while promoting outstanding guest relations.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Solely responsible for the installation and maintenance of surveillance equipment.
• Troubleshoot and repairs faulty equipment in timely manner.
• Observe and report all area under surveillance to ensure compliance with the Virginia Lottery policies and procedures.
• Ensure that all company and departmental procedures are followed; assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
• Research, evaluate, make recommendations, and procures or provides expertise in the procurement of technical investigative equipment.
• Document and maintain detailed records (e.g. service requests, location of equipment, time and parts used for repairs, etc.)
• Schedule and/or coordinate services (e.g. repairs, installations, removal of equipment, preventative maintenance, etc.).
• Respond to 24-hour/day, seven day/week emergency callouts to perform and/or facilitate emergency equipment repairs anywhere technical investigative equipment is utilized.
• Test and evaluate new equipment to ensure that the equipment meets the parameters of Gaming Commission specifications.
• Perform work regularly and adheres to all Virginia Lottery Regulations.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through the completion of a high school education, or equivalent, as well as two years’ progressive experience in surveillance operations.  Supervisory experience preferred. 20/20 corrected vision is required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.  

• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Prior experience in the Gaming industry required.

KNOWLEDGE OF:

• Knowledge of a 24-hour, 7 days a week gaming operation.
• Knowledge of industry’s most sophisticated surveillance equipment, knowledge of gaming industry and normal trends in losses, ability to recognize and monitor suspicious activities of team members and guests.
• Knowledge of gaming scams in order to foresee and defray losses to the company, knowledge of monitoring techniques and ability to network with other gaming corporations and discuss surveillance activities.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

ABILITY TO:

• Test and repair circuits and sensors, following wiring and system specifications.
• Drill holes for wiring in wall studs, joists, ceilings, or floors.
• Install, maintain, or repair security systems, alarm devices, or related equipment, following blueprints of electronic layouts and building plans.
• Feed cables through access holes, roof spaces, and cavity walls to reach fixture outlets; then position and terminate cables, wires, and strapping.
• Mount and fasten control panels, door and window contacts, sensors, or video cameras and attach electrical and telephone wiring to connect components.
• Examine systems to locate problems, such as loose connections or broken insulation.
• Test backup batteries, keypad programming, sirens, and all security features in order to ensure proper functioning, and to diagnose malfunctions.
• Mount raceways and conduits and fasten wires to wood framing, using staplers.
• Adjust sensitivity of units, based on room structures and manufacturers’ recommendations, using programming keypads.
• Order replacement parts.

PAY RANGE: