Description

Summary/Objective:

The Inside Sales Representative will be responsible for providing customers with product or service information to assist them in determining appropriate merchandise to purchase. Recommend additional products or services to meet customer needs, while maintaining superior service on a daily basis. Identifying sales opportunities by developing new prospects and interacting with existing customers by phone or in person.

Essential Functions:

Sale of residential and commercial interior building products by phone (call-in) and in-person counter sales
Build long-term customer relationships by providing price quotations, taking material orders, and ensuring orders are properly placed and delivered on time
Learn product features and associated customer benefits for major product categories and be conversant on application of those products in residential and commercial applications
Educate customers on new products and suggest relevant products to meet customer requirements for their projects
Follow up on customer inquiries
Assist outside sales representatives with day-to-day account management
Order and follow up on special order materials
Stock showroom shelves as needed
Keep tool room organized and stocked
Help with inventory and inventory cycles when location requires it

Work Environment:

Sitting, standing and walking intermittently
Indoor office environment, temperature controlled
Ability to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear and taste or smell
Occasionally lift or move up to 30 pounds
Use specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Competencies:

Ability to manage relationships with customers, employees and other leaders of the organization to impart that expertise and serve as a subject matter expert
Self-directed, accountable for results and proactive; independent problem solver
Skilled at communicating clearly both verbally and in writing, including the ability to provide non-technical assistance in a simple, straightforward manner
Commitment to fulfilling the mission of Action Gypsum Supply
Maintain a professional demeanor and respond with urgency
Show strong teambuilding and interpersonal skills in dealing with difficult employee issues
Commitment to motivating staff through creating a positive working environment
Capacity to solve a wide range of complex problems and advise management on recommended solutions

Requirements

High School diploma or equivalent required
Ability to read, write, speak and understand the English language fluently, and communicate verbally and in writing at a professional level; bilingual a plus
Familiarity with Microsoft Office and other basic computer programs
Customer Service experience

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. Action Gypsum Supply is an Equal Opportunity Employer (EOE), M/F/H/V.

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