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Description
This position has the options for part-time or full-time availability, and options for fully remote or hybrid remote work locations.
All shifts will be 7:00am-3:30pm. Availability options are outlined below.
Part-Time options (both fully remote):
1. Saturday & Sunday 7:00am-3:30pm
2. Friday, Saturday, & Sunday 7:00am-3:30pm
Full-Time options:
1. Thursday-Monday 7:00am-3:30pm (fully remote)
2. Thursday-Monday 7:00am-3:30pm (hybrid remote: Thurs, Fri, & Mon - in office; Sat & Sun - remote)
If choosing the full-time hybrid remote option, the days in office will be at MicahTek's location at 8215 South Elm Place in Broken Arrow, OK 74011.
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The primary responsibility of the Quality Control (QC) Agent is to perform on-line quality control and to grade/monitor incoming calls to provide developmental coaching.聽
聽聽聽聽聽Primary Duties and Responsibilities
聽聽聽聽聽聽聽聽聽聽路 Perform on-line quality control for Call Center Phone Agents.
聽聽聽聽聽聽聽聽聽聽路 Check carefully for accuracy on each call record.
聽聽聽聽聽聽聽聽聽聽路 Maintain leading edge knowledge of computer systems.
聽聽聽聽聽聽聽聽聽聽路 Perform developmental coaching with professionalism and integrity.
聽聽聽聽聽Secondary Duties and Responsibilities
聽聽聽聽聽聽聽聽聽聽路 Answer phones in a timely, professional and courteous manner when functioning as a Phone Agent.
聽聽聽聽聽聽聽聽聽聽路 Assist with clerical functions in the Call Center as requested or needed.
聽聽聽聽聽聽聽聽聽聽路 Assist with other miscellaneous functions as requested.
聽聽聽聽聽聽聽聽聽聽路 Participate in department meetings as required.
聽聽聽聽聽聽聽聽聽聽路 Read and adhere to the hot screen messages.
聽聽聽聽聽聽聽聽聽聽路 Maintain acceptable attendance standards for assigned schedule.
Requirements
Must have strong attention to details skills.
Must be able to work well with others.
Must exhibit professionalism.
Must have good oral and written communication skills.
Must have a reliable and satisfactory attendance record.
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