Service Administrator

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We’re Hiring for a Repair Service Administrator!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today!  Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.  At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

THE ROLE: This position is a mix of project management, customer service and planning. This is an on-site position based at our Pewaukee, WI facility.  The Repair Service Administrator will be responsible for the processing of the orders involved with the pump repairs and testing services offered by FPO, as well as all customer warrantees. Work with engineering on obtaining costs for the pump repairs and process purchase orders to have the repair work completed per the specifications and schedule to meet customer requirements. Maintain a professional work environment and demonstrate written and verbal communication skills.

CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.   

• Receive and review customer’s orders for accuracy and completeness. Keep and maintain the records of all customer codes, tax codes, sales force codes, invoices and shipping data for each job. 

• Obtain current cost data from vendors for parts and repair services to assist the engineer in preparing the pump repair proposals. Record costs in our business system.

• Coordinate trucking and logistics information with the Shop team.

• Participate in and present at production meetings and conduct repair meetings.

• Processes orders for the parts and repair services required for the pump repair or test as directed by the engineer. Includes loading information and codes for the repair and parts drawings on our business system. (For repairs, TRA’s and MVR’s)

• Handles correspondence from our customers concerning the repair orders and customer complaints and service inquiries.

• Prepares the shipping documents and invoices for the pump repairs jobs.

• Maintains the files for the customer warranties (TRA’s), and processes the orders for replacement parts and services, and shipping papers for the TRA’s.

• Reviews pump repair proposals, inspection reports, and engineering drawings (for repairs) for accuracy and completeness for the pump repair jobs.

• Processes the orders for the Material Variance Reports (MVR’s) for the repair or replacement of defective or missing material.

• Handles the daily invoicing for all of FPO parts and repairs & shipment reports for management.

QUALIFICATIONS:

• Education: High School Diploma or equivalent

• 5+ years of experience in contract management, order management, quoting/invoicing, or related field

• Customer service experience

• ERP system experience, SAP Preferred

• Mechanical background preferred

• High level of attention to detail

• Strong communication skills, both written and oral – this role requires a high level of engagement with internal and external stakeholders (vendors, procurement, third-party shops, sales, etc.)

WHAT WE CAN OFFER YOU:

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

• Generous PTO package and paid holidays

• Generous retirement savings plan

• Customizable health, dental and vision insurance (eligible on first date)

• Career progression plans

• Reward and recognition programs

• Paid parental leave

• Tuition Reimbursement

• Company Wellness Program

• Employee Discount Program

The estimated pay range for this position is $75,000 to $85,000. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.